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Christopher Tan

Christopher Tan

Software Engineer

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location of Christopher TanIrving, Texas, United States

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  • Timeline

  • About me

    Support Escalation Engineer at Microsoft Corporation

  • Education

    • Sheffield Hallam University

      -
      Bachelor of Engineering (BEng) Electrical and Electronics Engineering First Class Honours

      Activities and Societies: IET member • Graduated with Departmental Top Student Award• Final year project was the implementation and testing of IP blocks onto FPGAs using VHDL as the hardware description language

    • University of Tulsa

      2012 - 2013
      Master of Business Administration (MBA) CGPA: 4.0

      Activities and Societies: SFA - Student Finance Association, Graduate assistant for the Center for Student Academic Support • Most Outstanding MBA Graduate 2013-2014• Successfully completed a capstone consulting project for the Port of Catoosa with the objective of increasing the McClellan–Kerr waterway utilization• Obtained TU's highest score in the MBA Major Field Test, ranked in the top 5% of MBAs in the nation• Full scholarship provided due to merit and graduate assistantship

  • Experience

    • Bartec Auto ID Limited

      Jul 2010 - Jul 2012
      Software Engineer

      • Designed and developed PC applications for tire pressure monitoring systems (TPMS) tools• Completed key projects with minimal supervision, became skilled in programming languages such as C# and Visual Basic through self-guided learning• Completely redesigned company’s TPMS database system to use SQL Server and developed the database application • Proactively communicated with clients in France and the USA to secure and meet specifications • Communicated effectively with other engineers on the embedded systems end, ensuring that the tool and PC application were synchronized to accomplish the required task• Presented project progress to company executive team Show less

    • University of Tulsa

      Aug 2012 - Dec 2013
      Academic Counselor

      • Help students who are on academic or financial aid probation• Teach students study strategies and time management• Track students’ academic performance, class attendance and provide feedback accordingly• Prepare weekly progress reports to different colleges

    • Hilti

      May 2013 - Aug 2013
      IT Process Consultant

      • Assisted in the rollout of Microsoft SharePoint in the USA and Great Britain• Conducted training seminars and addressed change management for stakeholders• Performed analytics on customer data using SAP HANA and uncovered opportunities for customer engagement and process automation in France, Australia, and Japan• Presented progress and findings weekly to global team members

    • Microsoft

      Feb 2014 - now
      Support Escalation Engineer

      • Currently managing operations of the Consumer Global English Technical Escalations team with more than 60 engineers across 3 sites• Consistently deliver solid results - improved NSAT by 40+ points and reduced support incidents by 30+% through problem management and continual service improvement• Oversee high profile escalations such as Executive, Legal and Press escalations daily, ensuring case wellness and that stakeholders and executives are well informed • Core member in multiple support planning teams, defining the support workflows for the Windows 10 launch, Windows 8.1 launch, Executive Escalations, as well as Channel Partner Escalations for core partners such as HP, Dell, Lenovo, Best Buy, etc. • ITIL Foundation certified Show less

  • Licenses & Certifications

    • ITIL Foundation

      AXELOS Global Best Practice
      Oct 2016

  • Honors & Awards

    • Awarded to Christopher Tan
      Key Talent FY16 Microsoft Aug 2016
    • Awarded to Christopher Tan
      FY16 One Services Summit Team Award Microsoft May 2016 The One Services Awards are designed to acknowledge individuals and teams who exemplify our cultural attributes of learning, innovation, and risk taking. These are people who make extraordinary contributions to the Services business, translating our Services goals into real world successes.
    • Awarded to Christopher Tan
      FY15 CSS Outstanding Team Award Microsoft Oct 2015 The CSS Outstanding Team Award was introduced as a way to recognize and showcase teams that demonstrate consistent cross-group collaboration and teamwork as they come together to achieve impactful business results both for CSS, and for our customers.
    • Awarded to Christopher Tan
      Key Talent FY15 Microsoft Aug 2015
    • Awarded to Christopher Tan
      Beta Gamma Sigma Beta Gamma Sigma International Honor Society Apr 2014
    • Awarded to Christopher Tan
      Most Outstanding MBA Graduate 2013-2014 The University of Tulsa Apr 2014
    • Awarded to Christopher Tan
      The Electrical and Electronic Engineering Departmental Prize Sheffield Hallam University Nov 2010