Mike Spence

Experience

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  Enpoco Canada (Division of Watts Incorporated)

  Jun 1987 - Jun 1994

  Shipping/Receiving/Purchasing Manager

  Advised the Inside Sales Manager, on a daily basis, regarding inventory levels.Prioritised incoming/outgoing shipments.Supervised other employees.Maintained stock control, and also ordered raw materials used to produce plumbing products.Kept weekly accounts on purchased materials and stocking levels.

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  Feeney Hardware Ltd

  May 1995 - May 1996

  Inventory Cost Controller

  Updated profit margins on various products.Kept pricing competitive with other suppliers through independent research.Helped to support flow of receiving in order to keep inventory maintained.Advised company on various options of inventory control improvements.

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  GO Transit

  Jun 1997 - Aug 1999

  Revenue Clerk/Various

  Worked in the revenue department where duties included verifying daily SalesReports of various agents, ticket control, and weekly reconciliation's.Purging of old tenders and legal information for the purchasing department.Inventory control of computer hardware and software.

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  Soroc Technologies

  Mar 2001 - Feb 2003

  Lead/Migration Team Lead

  Member of the migration team as a Server lead for CIBC branches upgrading OS/2 servers to a Windows 2000 advanced Server installation.Traveled Canada wide upgrading CIBC Network from Token Ring to Ethernet technologies.Used Remote installation Services (RIS) to Image Server and PC's from the OS/2 system to Win2000.Upgraded hardware packages including: POS Equipment, Full Server swaps (New X-230 IBM Servers), Full Computer swaps, Sound Cards, Memory, Network Cards, Hard Drives, and other various hardware components.Backed up user data using Norton Ghost before the migration from OS/2 to Windows 2000 environment. Adding of users to Active Directory and Exchange Server on Windows 2000 with all required permissions. Provided technical support for both CIBC and BMO Nesbitt Burns employees with issues such as Microsoft Office, Outlook and or email accounts, IE Explorer, and other issues that may have arisen. Show less

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  SITA

  Feb 2003 - Mar 2006

  Site Support Technician/Support Analyst

  Supported over 500 users at Toronto's Pearson International Airport including all Airlines.

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  ICS Courier

  Mar 2006 - Nov 2006

  Am Sort Supervisor

  Work as supervisor in a unionized warehouse environment with a staff of over twenty plus sorters.Main responsibilities include the recruitment, training and development of new and existing employees at the ICS Scarborough Branch. Hold crew meetings every Monday, and other nights a quick crew meeting if needed.Get timecards ready and open doors to the warehouse at least 20min. prior to the shift starting for the night. Do weekly Payroll including all timecards and report this through online Payroll submission. Other reports include: Am shift report, Attendance report, weekly Branch and Sort coverage reports, and a Monthly report. Deal with W.S.I.B claim submissions, Health and Safety issues, and injuries occurring on the warehouse floor.Deal with other day to day issues such as the scheduling of; staff to ensure proper daily coverage, and work distribution. Also, any discipline needed to be given out; getting driver delivery manifest's ready in the morning, and any other issues that may arise nightly. Show less

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  GTAA--Service Tec Inc

  Jan 2007 - Dec 2010

  Site Technician/Support Analyst

  Supported over 500 users at Toronto's Pearson International Airport including all Airlines.Responded and resolved all incoming calls within a 45 minute SLA agreement.Trained multiple technicians on airline applications, internal airline equipment and other areas of airline support when required.

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  MicroAge

  Jan 2011 - Jul 2013

  2nd level IT Support

  Respond to incoming calls that have been escalated from a technician to 2nd level.Deal with Airline Outages such as no network connection, printers not working, unable to board flight, etc.Lead the 1st level team. Trained 1st level technicians to respond to time sensitive calls as our SLA was 45minutes to resolve issues.Work with management to streamline processes and make our team work more efficiently.

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  Datto, Inc.

  Jul 2013 - now

  Senior Operations Manager

  Plan, direct, manage and coordinate the daily office operations In Canada for Datto Incorporated.Over see cloud operations at Data center.Responsible for invoicing and budgeting for the Canadian Operations.Manage staff, preparing work schedules and assigning specific duties when required.Liaise with contractors and building of new office space that we now currently occupyStrategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.Financial-Review financial statements and data. Utilize financial data to improve efficiency. Prepare and control operational budgets. Control inventory. Recommend effective strategies for the financial well-being of Datto Canada Show less