Kerry Lunt

Experience

• 

  Blacks Camping and Leisure

  May 1989 - May 1994

  Computer & EPOS Manager

  • Key holder of technical and user support responsibilities within the Head Office, demonstrating a proactive and solution-oriented approach to ensure smooth operations.• Managing the testing and installation of hardware and software, showcasing expertise in system integration and maintenance.• Liaising with software developers to ensure optimal operation of software packages, highlighting strong communication and collaboration skills.• Ensuring seamless communication between branch and Head Office, demonstrating a commitment to operational efficiency.• Overseeing the smooth operation of remote EPOS terminals, showcasing expertise in managing remote devices and ensuring business continuity. Show less

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  Blacks Outdoor Retail Limited

  Jul 1996 - Jul 1999

  IT Administrator

  • Trusted advisor for recommending PC hardware and software within the company, leveraging extensive technical knowledge to ensure optimal performance and cost-efficiency.• Holding key responsibilities for technical and user support, showcasing a proactive, user-centric approach to problem-solving.• Managing the testing and installation of hardware and software, ensuring seamless integration and minimal disruption to business operations.

• 

  O'Neill

  Sept 1999 - Jul 2008

  IT & Facilities Administrator

  • Responsible for sourcing new PC hardware and software for the company, showcasing strategic planning and cost-efficiency.• Providing comprehensive IT support (both hardware and software) for the Head Office and Stores, demonstrating a proactive and solution-oriented approach.• Managing the testing and installation of hardware and software, ensuring optimal performance and security.• Coordinating the reporting and rectification of equipment failures, minimizing downtime and its impact on the business.• Overseeing maintenance issues for the Head Office and Stores, ensuring a smooth and efficient operational environment. Show less

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  Principle Leisure North East Ltd

  Sept 2010 - Nov 2011

  IT Manager

  System Administrator• Responsible for managing email services for all users across multiple domains, ensuring seamless communication and operational efficiency.• Providing 1st line remote support for both hardware and software at the Head Office and Outlets, demonstrating a proactive approach to problem-solving.• Managing domains, social media, hosting, and websites, showcasing a comprehensive understanding of digital infrastructure.• Coordinating the reporting and rectification of equipment failures, minimizing downtime and its impact on the business. Show less

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  Excis Compliance

  May 2018 - Sept 2020

  • Skilful in maximising the utilisation of UK IT Field Engineers by strategically aligning their skills and availability with operational demands, ensuring optimal workforce allocation and operational efficiency.• Proficient in managing the UK Shifts Scheduled report using Excel and Humanity to optimise workforce allocation, while providing adequate backup cover for other UK projects to ensure continuity and progress.• Demonstrated ability to adapt and provide necessary support in a dynamic environment, leading to successful project completions and minimal operational disruptions. Show less • Extensive experience working on diverse IT projects throughout the UK, including hardware repairs, software implementation, and network troubleshooting. Proven ability to deliver projects on time and within budget, while maintaining high standards of quality.• Specialised in on-site hardware repairs, with a proven track record of reducing downtime. Successfully resolved complex hardware issues, resulting in significant cost savings for the company.• Provided dedicated support to VIP users, consistently exceeding expectations in terms of customer satisfaction. Successfully resolved customer issues in a timely and efficient manner, while maintaining a positive and professional attitude. Show less

  • IT Field Engineer & Coordinator

    Sept 2019 - Sept 2020

  • IT Field Engineer

    May 2018 - Sept 2020
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  Smart CT

  Sept 2020 - May 2021

  Field Engineer

  • Facilitated a seamless transition during a TUPE transfer from a previous employer due to close involvement with a critical CPS project, ensuring smooth handover of responsibilities.• Developed a collaborative SharePoint spreadsheet enabling simultaneous multi-user access, significantly enhancing team productivity.

• 

  Amazon

  May 2021 - now

  In this role, I am dedicated to the installation, maintenance, and robust support of various IT equipment, including thin clients, laptops, printers, and scanners. My responsibilities span a wide spectrum, encompassing:• Asset and Inventory Management: Ensuring seamless operations by meticulously managing IT assets and inventory, guaranteeing availability when needed.• Technical Support and Project Contributions: Offering invaluable technical insights to both site-specific and team-wide projects and initiatives, contributing to enhanced outcomes.• Infrastructure Optimization: Playing a pivotal role in maximizing the availability of IT equipment and infrastructure through continuous improvement and proactive preventative maintenance efforts.• Collaborative Assistance: Collaborating with senior engineers and cross-functional teams, providing assistance and contributing to the overall success of projects.• Customer-Centric Support: Leveraging my deep commitment to customer service, I provide responsive and effective customer support through our ticketing system Show less

  • Data Analyst | EMEA T&E Reporting Lead at OTS, Amazon | IT Support Associate

    Jan 2023 - now

  • IT Support Associate | OpsTechIT Amazon | Seamless Infrastructure & Customer-Centric Solutions

    Jun 2022 - Aug 2023

  • IT Support Technician | Efficient IT Equipment Management & Customer-Centric Technical Solutions

    May 2021 - Jun 2022