Heba El-Desokey

Experience

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  National Telecommunication Institute (NTI)

  Oct 2014 - Mar 2015

  Trainee

  Huawei Certification Network Association (HCNA) Cisco Certification Network Association Routing & Switching (CCNA R&S) Cisco Certification Network Association Voice (CCNA Voice) C Voice. CIPT 1 (Cisco Unified Communication Manger 8.6) AVAYA Labs on G450 MG, G430 MG, Server S8300C, and CM 5.2.1 Fundamentals of Public and Private Switching Systems. Private Automatic Branch Exchange (PABX). Voice Processing Systems. IP Network Implementation. IP Telephony/VoIP Implementation. IP enabled PBX. IP- PBXs (Trix-box / Elastic ), and its configuration Show less

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  TE data

  Feb 2015 - Mar 2015

  On job training

  Trainee at Telecom Department : Planning, Pre-Sales, Provisioning and Operation teams - Overview of VoIP Technology. - AVAYA Hardware: Gateways like G430, G450, G650, Port-Network and Servers like S8300, S8510, S8800. - Overview of different application servers that used in TE-Data like ARS, Witness, I-listen, Tele-opte,CDR, Voice portal - Administration AVAYA CM 5.2.1 and overview AVAYA Aura CM 6 (Platform, and Templates ) - Overview of Trunking between 2 or more sites using SIP, H323 Trunks. - Maintenance and troubleshooting . - Installation of hosted call center in customer site. - Overview on IP surveillance Show less

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  BMB

  Mar 2015 - Nov 2017

  Presales Engineer

  -Understand customer current technical environment, key business issues and future technology requirements.- Provide technical advice and product updates to Customers.- Creating Bill of material (Infrastructure, Voice) using Cisco tool Commerce Workspace (CCW).- Creating Scope of work contains High level design of the provided solution.- Dealing with Visio and Microsoft Office.- Preparing Cost and Offer Sheet to Sales team.

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  Zak Solutions for Computer Systems

  Feb 2018 - Dec 2019

  Senior Presales and Bid Management

  o Creating BoM for Cisco products and other technical required documents.o Communicating with subcontracts and distributors to get quote for non Cisco products.o Dealing with all ZAK solutions partners.o Communicating with vendors, suppliers and distributors.o Preparing Pre-Qualification required documents.o Working with all sectors specially oil sector.o Writing and review RfPs including company competencies.o Assign upcoming requests (RfQ, RfP) to the dedicated presales then review and submit.o Work on the bid qualification process.o Manage bid typically involving contributions from sales, product team, finance, legal and delivery team.o Prepare CWS and review the financial proposal ensuring all requirements and services are included in the final price to the customer.o Take Risk and manage the bid process.o Ensure delivery at the closing time.o Understand and resolve complex technical and business issues.o Collecting post bid results and reply to customer clarifications if required Show less

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  Logicom Distribution

  Jan 2020 - May 2022

  - Provided training to partners to help them understand business trends and meet their quarterlyactivity goals.- Aided partners in comprehending how technology products and solutions address business issues.- Assisted partners with certifications, technical meetings, sizing, architecture, and RFP preparationin collaboration with Cisco.- Provided technical advice to consumers and recommended acceptable setups.- Successfully created and delivered sales pitches and presentations, as well as demonstratingproduct features.- Developed and executed the business plan for the developed offer(s) in collaboration with theService Creation team and peers at the GTM level.- Collaborated with the Cisco products team to prepare and design a prospect software presentationspecifically tailored to the prospect's requirements.- Worked with Cisco on demonstrations of the products that specifically address the prospectsbusiness problems.- Orchestrated technology's partner enablement plan, ensured that the presales and delivery teamsare equipped to position and implement the solution, respectively.- Worked in a highly collaborative environment and teamed up with Account Managers, SalesEngineers, Marketing, and Channel Partners to drive revenue and growth.- Suggested and facilitated relevant partner training and enablement sessions.- Planned internal training for AMs to keep them up to date on new developments. Show less

  • Business Development Manager /System Engineer

    May 2021 - May 2022

  • System Engineer | PreSales Engineer - Cisco

    Jan 2020 - Apr 2021
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  Huawei

  May 2022 - now

  Network Solutions Sales Manager | Product Manager

  - Responsible on maintaining and growing Huawei Datacom and Optical Business.- Achieving the Sales target and maintaining the YoY growth- Design and planning service provider network.- Prepare sales pipeline and three years target plan.- Working on IP (WAN, LAN), Core Routers and Ethernet switches, BRAS, firewall, FTTX,IPRAN and Optical network including DWDM technologies.- Work closely with technical Customer staff to gather opportunity requirement, Customer Technical objectives and implement strategies that contribute to an optimal opportunity value proposition.- Responsible for Customer Engagement, Market insight and Market Management with a view to recognize and cultivate leads and grow Enterprise business pipeline.- Work closely with services, supply chain, project management team and other departments to ensure competitive solution value propositions and successful project delivery.- Responsible for brand growth and product promotion through planning and conducting customer presentations.- Responsible for collecting and analyzing customer technical demands, understand product specifications in detail and suggest the best solution.- Responsible for preparing solution HLD, BOM and customer quotations, maintain project documentation and perform sales project.- Enabling the technical service provider team with the latest technologies. Show less