John O'Connor

Experience

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  Slaughter and May

  Mar 1998 - Feb 2001

  Helpdesk Analyst
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  NSW Police

  Aug 2001 - Feb 2002

  IT Support
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  Guinness UDV

  Jun 2002 - Aug 2002

  Technical Support,
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  Clyde & Co

  Aug 2002 - Jul 2003

  Technical Support Engineer
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  Advanced

  Jun 2003 - Jun 2022

  Lead Consultant

  Lead Consultant, Tikit (an Advanced Company)May 2017 – PresentKey Achievements:• Implemented a number of NetDocuments projects where I engaged with the client through all of the different project phases - from running design workshops, through the design; configuration and UAT phases of the projects to the project go-live.• Utilising the different NetDocuments components including ndMirror; ndOffice; ndMail; ndSync; ndLink; ndOCR and the ndToolkit.• Certified NetDocuments Implementation Engineer.• Delivered a number of Time Recording projects for both On-Prem and Cloud based (Microsoft Azure) versions of the Carpe Diem Product. These have involved integrating the product with different Practise Management Systems.• Delivered the technical implementation of projects for both new and existing customers to iManage 10.Technical Consultant, TikitAugust 2007 - May 2017 Key Achievements:• Delivered a large number of projects primarily in relation to the upgrades of iManage components for a number of leading law firms.• Providing 2nd\3rd level support to 90 of the UK’s top 100 law firms and 20 of the top 50 US law firms in a product range including HP WorkSite iManage; DocAuto’s Workspace Manager; Tikit’s Carpe Diem.• Windows Server 2003/2008/2012, Exchange 2007/2010 SQL Server 2005/2008/2012• WorkSite product Suite (WorkSite Server; Communication Server; IDOL Indexer; WorkSite Web; Mobility Servers; Desktop Client Applications (DeskSite; FileSite; OffSite)Technical Analyst, TikitJuly 2003 to August 2007 Key Achievements:• Outsourced to a legal firm, Faegre & Benson LLP, as their sole onsite support.• Windows Server 2000, Veritas Backup Exec v9, Exchange 2000, SQL Server 2000 Show less

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  Ascertus Limited

  Jun 2022 - now

  Technical Consultant