Anil Chitta

Experience

• 

  Bank of America Continuum Solutions Pvt Ltd

  Dec 2008 - Jan 2015

  Team Leader

  • Running and maintenance of 7 PNP/APNP, 5 ACE and 11 automations migrated from state side• Work Force Management – Assignment of work each day; generating performance snap shots at different frequencies• Real time capacity planning - Staffing the associates on various functions• Drive completion of volumes in TAT functions/queues• Non Production Hours Analysis – Forecasted Vs Actual at Team & individual level• Reporting daily volume and FTE numbers to Line of Business• Reporting the daily performance of Associates, Teams and the Unit• Prepare process dash boards & monthly MBR decks• Publishing the Associate Score Card• Maintenance of Trackers - Associate database, Log Sheets, Leave Planners• Preparing Review Decks - SLT One Pager, Weekly Process Updates, Attrition Deck Show less

• 

  Cognizant

  Nov 2015 - Feb 2021

  Lead - Reporting & Analysis

  • Automated the process of QBR deck creation which was earlier done by Google PAS and Sales teams• Reduced the time taken to create a QBR deck to 2 hours (earlier used to take 12 hours)• Created a Data Studio dashboard called 'Process Health' which helps the management to drive operational metrics like Productivity, TAT, Utilization, Occupancy, maintenance of SOPs, work assignment etc• Set up Data Studio/Google Spreadsheet/ Excel based dashboards for clients across APAC, EMEA and AMER regions• Trained the DV360 Reporting Team on Google Data Studio Show less

• 

  Google Operations Center

  Feb 2021 - now

  Senior Specialist - Digital Marketing & Research

  • Works on automating recurring dashboards used by Google Digital Marketing teams to optimize the campaigns• Trains the new joiners in DV360 Reporting team• Ensures all the product/process updates are cascaded to the team• Supported department leadership in implementing new dashboard templates, procedures and controls• Identified areas in need of critical improvement and implemented strategies to achieve targets• Support the digital marketing teams by understanding their requirements and set up Data Studio dashboards for their accounts• Currently working on setting up 3 real time dashboards that would automate a major portion of work in Reporting Team Show less