
Ms. D. Richardson

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About me
Notary
Education

Southern Nevada Vocational Technical Center
1975 - 1978High School Diploma Administrative Assistant and Secretarial Science, General 3.3Activities and Societies: Sing Leaders, Future Business Leaders of America, After School Work Program Upon discovering the typewriter at the age of 13, I inquired as to how I could enter the class. The told me to as the teacher. I did. I've been intrigue with technology every since. As long as it had to do with typing.Originally, I started out on the manual in Junior High, graduating to the electric typewriter in high school and later was bless to be introduced to the computer early in my working years. Each step of the way, amazed me how I could type as fast as 100 wpm with very… Show more Upon discovering the typewriter at the age of 13, I inquired as to how I could enter the class. The told me to as the teacher. I did. I've been intrigue with technology every since. As long as it had to do with typing.Originally, I started out on the manual in Junior High, graduating to the electric typewriter in high school and later was bless to be introduced to the computer early in my working years. Each step of the way, amazed me how I could type as fast as 100 wpm with very little errors. Once the word process came in, that was it. Later came Word Perfect, of course, using hot keys and other tools. However, personal computers were more user friendly in that they came up with task bar that replaced the hot keys. Til this day I am greatly thrilled at what has been done with what was once done by a typewriter.The sky is the limit.. Show less

Bauder College
1979 - 1981Associate of Arts (A.A.) Fashion/Apparel DesignActivities and Societies: I acted in a play. My part was someone who was poisoned. They believed me. As a student at Bauder College, I studied pattern drafting, sketching, drawing, painting, designing fashion, public communications, written communications and worked in the College Library after school.I even had the opportunity to work at a furrier sewing together pelts. I was a tryout between myself and another young lady. The other young lady got the job. It give me in experience in knowing that I could with stand rejection. Which of course help to build my strength and… Show more As a student at Bauder College, I studied pattern drafting, sketching, drawing, painting, designing fashion, public communications, written communications and worked in the College Library after school.I even had the opportunity to work at a furrier sewing together pelts. I was a tryout between myself and another young lady. The other young lady got the job. It give me in experience in knowing that I could with stand rejection. Which of course help to build my strength and character by pushing me to keep going.Challenge is definitely strengthening. Show less
Experience

Cox Enterprises
May 1997 - Jan 2012My responsibilities include Customer Complaints, Sales, Transitional Sales, Technical Troubleshooting for both Data and Video. While in Customer Service I advanced to CSRIII in a 12 month period.I, also, Mentored other Customer Service Representatives in using our database to setup sells to new customers and up sale to current customers.I, also, reserved Awards for Great Customer Service, Bronze and Gold.After six years of Customer Service, I relocated to Dispatch in the Field Operations Department. Duties included Answer inbound calls from Technician, Installers and Maintenance Technicians for about 6 years. After 6 years, duties were broke down to Installers, who were contractors being Dispatched by their own company, Trouble Call Technicians being Dispatch by Cox Dispatchers and Maintenance Technicians having their own dispatchers. Office emails from Technicians were answered in a timely manner. Routing and Close out technicians.Skills included: Microsoft ProductsFirst Aide Representative which later was eliminated after getter a Trias Nurse. Show less
Dispatcher I and II
Aug 2006 - Jan 2012Cox Communications, Inc.
Feb 1997 - Jan 2012Customer Service Representative
May 1997 - Aug 2006

FieldWorks
Feb 2018 - Apr 2018Team LeaderCollection signers, Training Day 1s, Driving teams to locations.
Licenses & Certifications

Microsoft Excel Beginner
Microsoft Excel Advance- View certificate

Facebook Advertising Fundamentals
LinkedInOct 2016 - View certificate

Advertising Fundamentals
LinkedInOct 2016
Honors & Awards
- Awarded to Ms. D. RichardsonGold Award for Outstanding Customer Service Mayor Goodman 2001
- Awarded to Ms. D. RichardsonBronze Award for Outstanding Customer Service Mayor Goodman 2000
- Awarded to Ms. D. RichardsonGold Award for Outstanding Customer Service Mayor Goodmann 1998
Volunteer Experience
Resource Center Specialist
Issued by Nevada Partners, Inc. on Mar 2013
Associated with Ms. D. RichardsonSecretary
Issued by Sisters' Network - A Breast Cancer Awareness Organization on Jan 2013
Associated with Ms. D. Richardson
Languages
- enEnglish
- spSpanish
- siSign languages
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