Kai Chen

Experience

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  Best Buy

  Aug 2011 - Jul 2012

  Customer Success Agent

  • Worked with customers to discover their needs and offer the best product/service with accompanying promotions or credit solutions when appropriate• Maintained critical knowledge about popular products/services in multiple categories to address concerns and cost/benefit analyses for sale opportunities• Built relationships with recurring customers to increase loyalty and customer satisfaction

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  Cisco

  Jul 2012 - Sept 2012

  IT Engineer - Intern

  • Created and compiled information objects traveling across multiple engineering services (source code, defect, testing, project mgmt., etc.) to map end-to-end workflows for project development life cycles and establish an enterprise data model. • Leveraged new information objects to create a risk and process workflow profile to begin enterprise data architecture analysis and implement a strategy to cut licensing costs, increase data integrity, eliminate security risks and more.

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  Cisco

  Jul 2013 - Dec 2018

  Front End Engineer/Product Owner

  Languages: JavaScript, HTML5, CSS3Tools/Frameworks: ReactJS, Angular 2, BackboneJS, NodeJS, Redux, ExpressJS, SystemJS, Webpack, Material Design, and BootstrapLimited Experience: Java, Maven, Python, Django, Cordova• Technical Lead managing the internal installation, usage, support, and growth of a Polymer.js web components cloud platform to build embedded UI experiences with a library of "Card" elements. Working closely with customers to evaluate "Card" use cases, UX design, and critical APIs to drive production excellence. Helping establish an organization-wide opinionated standard and design on internal API registry, design, security, and implementation.• UI engineer/Technical Lead for building an enterprise approvals platform with a micro-services based design to integrate with multiple systems of records of various architectures. Established an effective and scalable API design for wide adoption balancing business and customer needs with technical constraints. Built with Angular, System.js, Bootstrap, and Java.• UI engineer implementing an enterprise UX platform focused on providing embedded opportunities for users and services owners to close the feedback loop. Built with Backbone.js, Bootstrap, and Java.• As a Product Owner, collaborated with an Organizational Psychology PhD candidate to design and experiment with a Talent Marketplace program for improving employee engagement and team alignment by leveraging data points such as performance, personality type, and targeted company outcomes. Incorporated aspects of game and market theory for match and recommender system based solutions.• Product owner of a suite of web applications to support C-Level executive operations including, but not limited to: scheduling requests, time tracking analytics, and customer engagements. Re-structured codebases, kickstarted code reviews, and implemented an agile workflow to decrease release cycles. Show less