Maria Nikolova

Experience

• 

  DeSheli Italia Srl

  May 2013 - Aug 2015

  Leader and Sales operator in Call Center

  Main Responsibilities:- Communicate with clients and potential new customers - Strong orientation to achieving the team's goals and targets set;- Train the team and maintain the required level of competence & motivation within it;- Take over of the most important calls e.g. the big customers, the development of the distributors’ network, difficult targets, etc.;- Organization of meetings and presentations with the team;- Teamwork;- Document turnover;- Training of future employees;- Motivation in the work process;- Administering the company, preparing work schedules, database, and more. Show less

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  The Dots Agency

  Nov 2016 - Oct 2019

  - Develop a detailed project plan and monitor progress for current & new clients- Accomplishes control and management on parallel projects at the same time- Creating and maintaining all project documentation and project plans- Developing projects with different marketing objectives- Website project management and coordination: working with CPS systems, content orientation and tracking of the website, distribution of task to developers- Inventing strategies for a variety of events and taking full responsibility for their management: budgets, timeline, supporters and etc.- Collaborating with suppliers, bloggers and vloggers in order to successfully deliver the project- Communication with the client, identifying client’s needs and problems resolution, implementing new tools and strategies for brand awareness, up-sale, workshops delivery- Developing and executing plans, meeting deadlines and operating under tight time constraints- Managing full administrative and finance operations of the company: tracking revenue and earnings of the company, managing payments, invoices issuing, controlling all documentation- Carry out all the additional tasks required for the successful completion of the work within the functions of the department. Show less

  • Account Project Manager

    Nov 2017 - Oct 2019

  • Junior Account Manager

    Nov 2016 - Nov 2017
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  Sergent major / Natalys

  Feb 2017 - Apr 2017

  Sales Assistant

  Sergent Major is a French brand for all kinds of age children's fashion.http://www.sergent-major.com- Serving and satisfying customer needs- Acceptance of cash, issue of receipts and invoices- Accepting, organizing and arranging the stock in a predetermined order- Compliance with company standards- Labelling, pricing, placing alarms, hangers, etc.- Monitor the status of available goods and inform timely of any problems encountered- Provide period report on orders, customers service levels- Аchieve sales in line with established business goals and earns bonuses - Advising customers on the features of the products offered and responding to their inquiries- Carry out all the additional tasks required for the successful completion of the work within the functions of the department. Show less

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  Wunderman Thompson Sofia

  Dec 2019 - Jun 2023

  • Managing and executing the marketing communication campaigns for various clients including the most significant clients for the agency and new business opportunities. • Working on multiple projects daily - from 360 campaigns to small-scaleprojects;• Uncover customer's needs and objectives and create additional business opportunities with existing customers;• Ensure high levels of customer retention by maintaining a strong understanding of customer satisfaction levels and foreseeing and avoiding potential concerns;• Building and consulting on strategies related to new product launches, user experience and trends while working closely as part of the strategic team;• Supervising and managing the daily workflow of the creative team to ensure deliverables are completed on time, budget and on strategy;• Coordinate production of video, visual and audio materials, and media used for advertising, working with some of the major production companies in the country, audio studios, freelancers and other partners;• Delegate and overview the execution junior accounts tasks;• Anticipate problems and ensure the smooth running of the projects as well as being the first point of contact on all account matters;• Deep understanding of contract terms and conditions and managing invoicing andinvoice collection;• Negotiating contracts and agreements to secure profit.Clients include: The US Embassy in Bulgaria, Coca-Cola & brands, Shell, Kaufland, Econt, Sofia Ring Mall, Delirium, Zaharni Zavodi (several brands), Kaliakra margarine, Nexo, Glowy Secrets and others. Show less

  • Account Manager

    Aug 2022 - Jun 2023

  • Account Supervisor

    Dec 2019 - Jul 2022
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  We Are Human

  Jun 2023 - now

  Senior Account Manager