Jordan Klocko

Experience

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  North Pacific

  Jun 2002 - Aug 2008

  General Worker

  Completed orders per specificationOperated a forkliftMaintained accurate records of work process

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  Firecatt, LLC

  Jun 2009 - Oct 2012

  Operations Manager

  On a daily basis, led a team of six workers in carrying out professional firehose testing services across the country. Under my guidance, increased average footage tested per hour from 800 ft/hr to over 1000 ft/hr. Provided guidance for technology purchases to company President in an effort to achieve “efficiency through innovation”

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  Michigan Local Technical Assistance Program

  Feb 2010 - May 2010

  IT Support Technician

  Consistently provided timely, effective problem resolutions. Responsibilities included imaging new desktops for employee use, instructing employees on use of software suites, ensuring network stability, and improving functionality of company web presence

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  Green Light Business Technology

  Oct 2012 - Aug 2013

  Senior Technology Specialist

  As a Managed Services Technician, it was my duty to provide a high level of recurring support for all aspects of our client’s infrastructure. I supported client’s printers, servers, networking equipment, Line of Business applications, productivity applications, and end-user hardware. Interacting with client’s workstations or POS terminals was a daily occurrence. From Windows Updates to full-scale server deployments, it fell to me to ensure the project was complete.

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  A.J. Boggs & Company

  Aug 2013 - Dec 2016

  Network Operations Manager

  At A.J. Bogg's and Company, I wore many hats. My primary responsibilities were to manage our ESXi cluster and EqualLogic SAN array, field and respond to help desk tickets, verify all data backups, and provide forward-looking research and deployment in support of our clients. I was also tasked with ensuring licensing compliance under our SPLA, Veeam, and VCAN agreements. Additionally, I was frequently called upon to aid my superiors in developing and marketing new services, ensure client invoices are accurate, and verify the services we provide are in compliance with each client's contract. I was frequently lauded for my exceptional customer service. Show less

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  Freelance Web Development

  Dec 2016 - Nov 2017

  Seeking web development opportunities!

  With the digital renaissance in full swing, a new form of work is made viable. As long as you have a solid internet connection and a marketable skill, you can travel the world while getting some serious work done. That's what I'm doing. I'm traveling and training as a web developer. Check out the company that made this happen at https://www.remoteyear.comI am seeking new opportunities as a freelance web developer or as a junior web developer in an established company. Have you heard that over 65% of website traffic is now coming from mobile devices?(1) Have you heard the word "responsive" and know it's something that you need, but not sure how to get it? I am seeking opportunities to help you with precisely those type of projects, while improving my portfolio at the same time.Google now ranks mobile-first websites higher than non-mobile sites. If your site is not mobile-optimized, you risk falling to page 2. Over 90% of users do not bother to go beyond page 1 to get to what they are searching for.(2) Don't let your company fall behind! Let's talk and get you back on page 1.If interested, please drop me a line!((1 )source: http://marketingland.com/digital-growth-now-coming-mobile-usage-comscore-171505 ) ((2) source: http://www.protofuse.com/blog/first-page-of-google-by-the-numbers/ ) Show less

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  Dakotech

  Nov 2017 - Jul 2019

  Windows Server and Network Technician

  At Dakotech, Inc, we pride ourselves on our exceptional customer experience. Many of our clients have trusted Dakotech for over 15 years. You don’t earn that level of loyalty without ensuring you put the customer first. As part of the team at Dakotech, I strive every day to make sure each client chooses us for the next 15 years as well. I provide quality support befitting the Dakotech ethos for: Windows Server, Line of Business applications, network engineering, Office 365 administration, pfsense, and Veeam Availability Suite. I am consistently commended for my exceptional “soft skills”. Show less

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  Dignity Health

  Jul 2019 - now

  In my time at Dignity Health, I have been called upon to operate in a highly creative process, requiring exceptional flexibility and independence. As an integral part of a newly-formed team under the Innovation and Automation initiative, I helped architect the analysis pipeline determining the top candidates for automation, the ROI they would bring to the organization, and the reporting requirements for the program. I have proven to be a highly versatile technology expert with a unique ability to articulate requirements and limitations to stakeholders of differing points of view and technical comfort. Show less

  • Senior Data Analyst

    Mar 2020 - now

  • Business Solutions Analyst

    Jul 2019 - Mar 2020