Nosayaba Idiaghe

Experience

• 

  H. O Osatohanmwen & Co (Ewaen Chambers)

  Oct 2012 - Jan 2013

  Office Manager [Student Industrial Work Experience Scheme (SIWES)]

  - Carried out Secretarial / Clerical duties.- Performed general office management duties as assigned.- Designed and maintained the office filing and storage system.

• 

  Convenant University (CU), Strategic Business Unit (SBU)

  Dec 2012 - Dec 2012

  Commercial Sales Representative

  Worked there December 2012, 2013 & 2014- Sales Representative. - Championed customer satisfaction.- Handled accounting and sales reportage- Dutifully handled the reconciliation of records and accounts

• 

  NNPC Upstream Investment Services (NUIS)

  Feb 2015 - Feb 2016

  Office Administrator & Manager

  - Attached to Human resources department [Learning and Development section (L&D)]- Performed general office and clerical duties as assigned. - Assisted in organizing and coordination of trainings. - Coordinated mail management inclusive of production, sorting, distribution and retrieval.- Maintained office filing and storage systems.- Typed documents, reports and correspondences.

• 

  GREYSTONE PARTNERS LIMITED

  Oct 2018 - Oct 2019

  Customer Service Representative/ Telemarketer

  - Place of primary assignment, National Youth Service Corps (NYSC) - Served as a marketer and sales team member for Boro-Me power service.- Customer care representative for powernow.com.ng.- Managed incoming calls, customer service inquires and rendered assistance to customers. - Interacted with customers from time to time to ensure maximum satisfaction.- Provided helpful information, answered questions and managed complaints emanating from customers.- Liaised with the appropriate channel/personnel for prompt response to customer's complaints, following up to ensure resolution. - As a telemarketer, I influenced/ persuaded potential customers to patronize our service through cold calling using a given phone directory.- Sales Representative (Services) Show less

• 

  GREYSTONE PARTNERS LIMITED

  Jan 2020 - now

  - Served as the interlink and contact person between the organization and our partners.- Initiated, track and follow up on processes with regards to project management.- Built, maintain and expand existing relationship with our distribution/supplier partners by ensuring optimum satisfaction is achieved.- In collaboration with the business development manager, I negotiated and secured better commercial margins for the business thereby boosting profitability. - Identified and assisted in generating new business and partnerships.- Identified and helped to bring home business opportunities for greater profits.- Manage relationships with our distribution/supplier partners to ensure the timely resolution of issues within the agreed SLA which led to the attainment of 95-99% success rate.- Ensuring the process flow progresses seamlessly and intervening when there is a break.- Relationship Manager to Guaranty Trust Bank. Previously handled Zenith and Fidelity Bank relationships. Show less - Identified product and user needs while managing all aspects of in-life products.- Managed, Monitor and supervise all product inventories under my watch.- Enhanced efficiency in daily operations to foster productivity in our Business-to-Business (B2B) and Business-to-Customer (B2C) relationship.- Drove innovative processes/ideas that assisted in pruning operational cost and increasing profit margins.- Coordination and preparation of relevant reports used to track product progress while maintaining a success rate of 95-99%.- Improve operational procedures that led to an increase in efficiency and better workflow.- Sourced new suppliers/partners that accounted for an increase in revenue.- Analyzed and reported the performance of the products under my management. Show less - Identified product and user needs while managing all aspects of in-life products.- Analyzed the business objectives and worked to the attainment of set targets by initiating new processes/methods for the overall growth of the products under my watch.- Manage product profitability and commercial successes- Ensure monthly targets and growth progressions are met.- Working with our distribution/supplier partners to ensure platform availability based on agreed SLA.- Ensuring the process flow progresses seamlessly and intervening when there is a break.- Give regular updates and reportage on product performance.- Ensured the overall growth of the products under my watch.- Sourced for and analyzed available data to offer informed suggestions geared towards overall productivity and growth of the organization.- Largely supported the business transition and helped to establish the required changes needed for the attainment of the company's target.- Modelled business processes and identify opportunities for process improvements. Show less

  • Partnership (Relationship) Manager

    Jun 2021 - now

  • Business Operation/Product Manager

    Jun 2021 - now

  • Product/Business Analyst

    Jan 2020 - Jun 2021