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Manoj Sharma

Manoj Sharma

Followers of Manoj Sharma482 followers
location of Manoj SharmaJaipur, Rajasthan, India

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  • Timeline

  • About me

    Senior Operations Manager at Infosys BPM

  • Education

    • University of Rajasthan

      2003 - 2006
      MCA

  • Experience

    • Infosys

      Jun 2009 - now

      Ensuring Service Level Agreements (SLAs) for the process are met as agreed upon with the client.Identifying causes for non-achievement of SLAs, develop solutions and execute the same.Reviewing and analyzing performance reports against targets on a weekly/monthly basis with Team Supervisors and with client to investigate causes for performance deviations.Conducting dip checks of parameters that impact performance to ensure data integrityEnsuring Compliance on Internal & External Governance Show less

      • Assistant Manager

        Jun 2009 - now

      • Team Lead

        Jun 2009 - now

    • Infosys BPM

      Apr 2019 - now

      • Senior Operations Manager

        Jul 2021 - now

      • Operations Manager

        Apr 2019 - Jun 2021

  • Licenses & Certifications

    • Six Sigma Black Belt (CSSBB)

      Infosys BPM
      Jul 2024

    • Lean Six Sigma Black Belt

      Infosys BPO
      Jul 2014