Vipul Ohri

Experience

• 

  RH Group

  Oct 2012 - Aug 2013

  Business Quality Analyst

   Listen/ Audit Live/ Recorded Calls, assess & provide Timely feedback to agents. Attending and leading the calibrations. Preparation of training materials for different departments aimed at perfection in quality standards. Initiating internal communication regarding the progress of otherwise of such quality standards across departments. Preparation of reports: C-SAT, Voice Audit Report, E-Mail Audit Report. Analyze/Improve End User Satisfaction - Create and implement result oriented action plans. Driving root cause analysis for internal and external non-conformities. Identifying synergies across the value stream of the product to identify opportunities of improvement. Process Improvement - Transaction Monitoring Analysis and action plans. Ensuring continual improvement study of individual processes (Quality) & implementation of improvement measures. Show less

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  Hyper Quality

  Aug 2013 - Nov 2015

  Sr Quality Analyst- Business Analysis

   Knowledge of 7 quality tools. Listen/ Audit Live/ Recorded Calls, assess & provide Timely feedback to agents. Attending and leading the calibrations. Preparation of training materials for different departments aimed at perfection in quality standards. Initiating internal communication regarding the progress of otherwise of such quality standards across departments. Preparation of reports: C-SAT, Voice Audit Report, E-Mail Audit Report. Analyze/Improve End User Satisfaction - Create and implement result-oriented action plans. Driving root cause analysis for internal and external non-conformities. Identifying synergies across the value stream of the product to identify opportunities of improvement. Process Improvement - Transaction Monitoring Analysis and action plans. Ensuring continual improvement study of individual processes (Quality) & implementation of improvement measures. Show less

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  Quatrro

  Oct 2015 - Jan 2019

  • Asistant Manager - Business Analysis

    Sept 2017 - Jan 2019

  • Quality & Data Management Specialist

    Oct 2015 - Sept 2017
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  WNS Global Services

  Jan 2019 - Nov 2021

  Assistant Manager - Business Analysis, Operations & Quality
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  Waymo

  May 2021 - now

  Sr Business Data Analyst
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  GlobalLogic

  May 2021 - now

  Associate Consultant