Noah Martin

Experience

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  For Martin Brothers Inc

  Jan 2006 - Jan 2010

  Properties Manager

  • Performed basic plumbing, landscaping, and building maintenance at their two warehouse locations and office/shop.• Responsible for equipment maintenance and upkeep.

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  First United Methodist Church Winnsboro, LA

  May 2009 - May 2013

  Intern Youth Minister

  • Worked in a leadership capacity with church staff and youth group members on missions and fundraisers, which included 3 in-state fundraisers, which raised over ten thousand dollars for youth missions and as a result of these fundraisers, the program was able to participate in 2 out-of-state mission trips.• Performed a variety of duties in the areas of team building, missions planning, management, and group discipline.(Note: I performed these functions durring summer breaks while in college.) Show less

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  Martin Brothers Inc.

  May 2010 - Aug 2011

  Assistant Managment Representative for ISO 9001

  • Revised and reviewed ISO 9001 control documents as well as ISO procedure manuals for front office and shop operations in order to better conform to ISO 9001 standards.• Performed practical hands-on testing of ISO documents and procedures to guarantee the validity and stability of control documents across multiple versions of Microsoft Office.• Developed an electronic numbering system that streamlined the processes of organizing, adding, and maintaining the ISO 9001 control documents by dividing the ISO manuals into chapters containing sub-chapters to more easily facilitate the addition of new procedures.• Built an expansive budget in Excel to manage the CEO’s personal finances, which involved the use of conditional formulas, such as, If-Statements, nested If-Statements, and formulas designed to communicate across open sheets automatically.• Performed computer maintenance that included upgrading and rebuilding a server to enable the use of two operating systems in a Multi-Boot, Multi-HD configuration with Windows XP and Windows 7. Show less

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  Pi Kappa Alpha Fraternity– Jackson, MS

  Jan 2011 - May 2013

  Member

  • As a member of the Judiciary Committee, I helped resolve internal incidents, such as, house damages, by-law infringements, and conduct issues.

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  Best Buy

  Jun 2014 - Dec 2014

  Projects Team Specialist

  I worked on the Best Buy projects team for District 78.• Responsible for the set up and maintenance of displays.• Helped maintain floor design.

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  B&H Publishing Group, Lifeway Christian Resources

  Dec 2014 - Jun 2018

  • Promoted to ensure daily operational success of product development team & production schedule and myWSB.com platform while maintaining responsibilities from prior role. • Led two content acquisition projects in TN and MO; oversaw remote teams, onsite setup, and end user training. • Managed backend databases, product metadata entry, and transfer between systems. • Acted as local SME for metadata systems used by product development team; troubleshot internal system errors, relaying issues to system administrators and engineers.• Performed customer onboarding and digital content acquisitions for diverse university clientele. Worked with clients and partners to track production schedule for 200-300 classes.• Consulted with management and system admins on production strategies, data loads, and content implementation. Utilized user feedback to roadmap website functionality, updates, and corrections. • Assisted marketing team weekly with updating promotional email and product schedule roadmaps.Select Achievements• Boosted monthly production rate from 35-50 products to 90-130 after streamlining development processes & standards, eliminating manual processes, and adjusting workflow to upload and collect metadata. • Expedited product ingestion into content platform by collaborating with content development team. Show less • Enabled project success by delegating responsibilities to team members and monitoring timeliness/due dates after being promoted from CSR for Academic Support Team. • Provided excellent customer satisfaction by addressing and resolving inquiries and complaints for www.mywsb.com website via phone, email, and Zopim Live Chat. Reported website continuity problems, performance issues, and feedback data to management and website developers. • Developed myWSB.com knowledgebase and crafted website assistance documentation as technical writer. • Trained in optical character recognition using ABBY FineReader 12. Select Achievement • Enhanced user experience by initiating and executing customer surveys, obtaining and presenting feedback to software developers to facilitate direction of product development roadmap. Show less

  • Project Coordinator and Metadata Specialist

    Apr 2016 - Jun 2018

  • CSR for Academic Support Team and CSR Team Lead

    Dec 2014 - Apr 2016
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  Martin Brothers Inc.

  Jul 2018 - Feb 2020

  Project Manager

  • Spearhead development and implementation of ecommerce website & integration into existing ERP environment.• Manage end-to-end project lifecycle. Manage client requirements and tracking progress towards deliverables. Interface with executives, throughout all phases.• Test and report website issues & ERP software integration errors to third-party website development team.• Train end-users on website utilization and answer technical questions. • Upload compiled metadata into new system and built product listings. Organize, photograph, edit, and upload product images.Select Achievements• Created efficiency by implementing ERP-integrated shipping software, combining three shipping programs into one and eliminating manual processes, saving ~10 min/order. Provided end user training.• Decreased call traffic for general questions by adding customer profiles on new website. Show less

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  Digital Thrive

  Feb 2020 - May 2020

  Project Manager / Technical Account Specialist / Data Analytics

  • Manage onboarding. Serve as touchpoint for account related questions.• Manage end-to-end website development project lifecycles, communicating via video chat, Trello, and Slack. Use these tools to obtain requirements and track progress towards deliverables.• Interface with executives, CEO, COO, CTO throughout project lifecycle phases. Generate deliverables on time & within budget tolerances. Submit progress reports, roadblocks, questions, solutions, projections.• Developed familiarity and experience with front end Word Press web development.• Created custom pro-forma and forecasting documentation using MS Excel for new vertical integration opportunities. Documents enabled management to input critical data points and glean actionable steps.Select Achievements• Successfully launched six websites, associated landing pages, and email campaign creatives. Managed development, implementation, and presentation. Supported integration of new assets into existing ERP software systems.• Opened opportunities for growth in multiple new marketing verticals after completing web-based deliverables, such as affiliate directed product landers and email campaign assets. Enabled sales team to be poised to take advantage of opportunities in new vertical markets.• Researched and helped select a new CRM platform to help manage the sales process and increase deal visibility and status among team members. Show less

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  Addison Group

  Jun 2020 - Dec 2020

  Enterprise Resource Planning Project Manager (Remote Position with Kasasa)

  • Spearhead implementation of Oracle’s NetSuite software into existing Kasasa ERP ecosystem. Manage change requests and ensured they are implemented appropriately.• Work with ERP department head/project owner, Business Architect, Accounting, Legal, and Data teams to ensure internal requirements, schedules, and budget constraints are met.• Interface with CFO and department heads to ensure system implementation and integration include all custom product use cases.• Manage vender partners throughout project phases. Facilitate vender SOW adjustments as needed. Track vender costs & involvement. Generate and deliver reports to management.• Coordinated training and communication between venders and internal stakeholders.• Track project progress in WorkFront, housing project related documents in Microsoft Teams, ensuring continuity & stakeholder ease-of-access to project related documents.• Manage project stakeholder schedules & scope ensuring cross-functional communication, maintaining project traction.• Performed project retrospective to document successes and issues, ensuring that lessons learned and project successes were carried forward into future projects.Select Achievements:• Implemented NetSuite accounting software; oversaw integrated automation between Salesforce & NetSuite.• Project implementation increased Accounting, Legal, and Data team efficiency / optimization providing more robust accounting system. Show less

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  Kasasa

  Mar 2021 - Aug 2022

  Launch Project Manager

  • Manage forecasts, scopes, schedules, project timelines, and customer satisfaction, better aligning with organizational / implementation objectives.• Manage multiple products/project types: Marketing, Checking System, Loans System, Website Builds• Client communication conveying deadlines, scope of work and potential challenges throughout project timeline. • Manage / coordinate internal teams via stand-ups and weekly meetings, utilizing tools such as JIRA, Workfront, and TaskRay.• Drive process improvement of project implementation providing updates to internal knowledge base, Confluence.• Managed entire project life cycle, initial concept through final delivery and track progress / statuses in SalesForce.Select Achievements• Maintaining 5-star customer satisfaction rating during tenure• Major contributor to new loan product project plan buildout Show less

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  Q2

  Aug 2022 - now

  • Assisting in the development of Co-Testing Initiative. Decreases testing burden on client and shortens testing period to help maintain schedule and achieve MRR sooner• Participating in the creation of the accelerated launch program for new product implementation, shortening lead-time to MRR• Assist client with custom development initiatives and advice• Define project requirements and develop testing scope• Perform scope research• Troubleshoot test scenarios that do not produce expected outcomes and relay findings and reproduction steps to Implementation Engineers for resolution• Set and manage client expectations concerning testing scope and responsibility• Guide the client to perform testing of features and functions according to plan• Report testing successes and failures to Project Manager. Assist in making adjustments to project plan to account for these changes.• Manage visibility, tracking, and reporting of testing activity and cases• Owns driving cases to resolution, re-evaluation of case priority, and escalating risk• Accountable for completing required steps to move client to support within standard time Show less • Assist client with custom development initiatives• Define project requirements and develop testing scope• Perform scope research• Troubleshoot test scenarios that do not produce expected outcomes• Set and manage client expectations concerning testing scope and responsibility• Guide the client to perform testing of features and functions according to plan• Manage visibility, tracking, and reporting of testing activity and cases• Owns driving cases to resolution, re-evaluation of case priority, and escalating risk Show less

  • Implementations Business Consultant

    Jul 2023 - now

  • Premier Services Business Consultant

    Aug 2022 - Jul 2023