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SHANE RODRIGUEZ

SHANE RODRIGUEZ

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location of SHANE RODRIGUEZFort Washington, Maryland, United States

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  • Timeline

  • About me

    Detail-oriented and reliable IT Support Specialist with a strong background in troubleshooting, system maintenance, and customer support.

  • Education

    • University of Phoenix

      -
      Bachelor of Technology (B.Tech.) Computer Systems Networking and Telecommunications A

    • Technical Learning Centers Inc

      -
      Trade School P.C. Specialist

    • IDEA Public Charter School

      -
      High School Diploma

  • Experience

    • Comcast

      Jan 2007 - Jan 2016

      Ensured accurate scanning and data input for inbound freight, meeting service level requirements.Developed partnerships with the corporate IT team to resolve system discrepancies.Maintained compliance with OSHA standards and company safety protocols. Supported logistics operations by managing IT systems for equipment tracking and maintenance scheduling.Provided hands-on support for hardware and software issues within the logistics department. Installed, configured, and tested cables and network devices for residential and commercial customers.Utilized diagnostic tools such as volt-OHM meters, spectrum analyzers, and signal level meters.Delivered technical support, troubleshooting system malfunctions, and optimizing network performance.

      • Logistics Supervisor

        Jan 2015 - Jan 2016

      • Logistician

        Jan 2013 - Dec 2015

      • Technician

        Jan 2007 - Dec 2013

    • MDV

      Jan 2016 - Jan 2017
      Receiving Supervisor

      Oversaw inventory systems and ensured accurate data entry for incoming and outgoing shipments.Provided technical training to warehouse staff, enhancing system proficiency.Managed IT-related troubleshooting for warehouse management software.

    • FreshDirect

      Jan 2017 - Sept 2022
      Field Manager

      Coordinated delivery routes using advanced scheduling tools, maximizing efficiency.Supervised drivers and provided IT troubleshooting for handheld devices and routing systems.Maintained compliance with regulatory standards and internal safety protocols.

    • QCD

      Oct 2022 - Mar 2024
      Transportation Supervisor

      Optimized transportation operations through data analysis and strategic routing.Ensured compliance with maintenance schedules, enhancing vehicle reliability.Delivered IT support for fleet management systems, ensuring accurate data capture and reporting.

    • Comcast

      Nov 2023 - now
      Transportation Supervisor

      Analyzed transportation systems and collaborated with internal departments to ensure timely delivery of equipment and technical resources.Assisted with vehicle inspections and compliance with DOT regulations, ensuring operational safety.Provided training and performance evaluation to improve team efficiency and adherence to company protocols.Resolved daily delivery challenges by troubleshooting logistical issues in real-time.

  • Licenses & Certifications