Yi-Lun Chen

Experience

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  Starbucks

  Jul 2004 - Jun 2007

  Outlet Supervisor (Part-time)

  Roles:• Created wonderful moment when connecting customer in each day• Maintained customer relationship and customer retention• Led a team following the standard process and delivered excellent service • Supervised barista when serving beverage, food and product to meet with quality standard• Supported marketing promotion and merchandising management• Supported Store Manager in managing store’s operation and in maximizing profits • Estimated and managed food, material purchasing and decreased mark-out rate • Conducted job interviews and training for the new baristas Show less

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  E.SUN Commercial Bank

  Dec 2007 - Aug 2011

  Roles:• Managed day to day operation and delivered solutions related to banking • Managed and implemented cross-departmental project and internal process improvement• Scheduled and involved in project conference and maintained related documentation and manuals• Worked closely with Project Manager, Relationship Manager and Engineer to support successful development of project planning, scheduling and budgeting• Assigned task to the project team members and timely tracked before the deadline• Tested program, tracked and analyzed the quality requirement of project from the start to the end• Supported Project Managers in contingency and change management• Timely presented and shared knowledge of banking system with business units • Training front desk customer service and delivering IT value• Coordinated and supported the transfer of all equipment installation to the end user • Controlled purchasing cost of IT equipment and managed IT equipment of retail bank• Supported and assisted IT personnel to understand employment law, policy, job promotion, payroll, employer insurance and more• Conducted job interviews and training for the new hires in IT department Show less Roles:• Received and processed transaction accurately and efficiently. Followed bank procedure when operating transaction • With integrity and honesty of attitude to maintain and balance the cash drawer daily • Assisted in reconciling error and difference for self or for other colleagues • Ensured that all customer queries, issues or complaints are resolved to the satisfaction of all• Delivered financial knowledge and promoted optimal financial advice to meet customer’s need • Periodically performed internal audit and involved in banking process improvement• Worked closely with Assistant Relationship Manager to explore new enterprise business Show less

  • Project Coordinator

    May 2008 - Aug 2011

  • Bank Clerk

    Dec 2007 - Apr 2008