Joshua Krause

Experience

• 

  Staples Australia Pty Limited

  Apr 2005 - May 2007

  Field Service Technician
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  SeaRoad

  Aug 2007 - Sept 2008

  ICT Support Officer
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  Intuit Technologies

  Jul 2009 - Aug 2010

  Incident Analyst
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  Sportsbet

  Aug 2010 - Aug 2012

  ICT Support Engineer
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  Betfair

  Apr 2012 - Apr 2013

  Technical Service Desk
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  CatholicCare Tasmania

  Feb 2013 - May 2016

  ICT Officer
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  OneCare Limited

  May 2016 - Feb 2019

  Senior ICT Officer

  In my capacity as Systems Administrator for OneCare, I assumed a pivotal role as the final escalation point within the ICT team. Responsibilities included mentoring and training the ICT trainee, as well as supervising all team members to provide comprehensive support in their day-to-day activities.Key Achievements:• Conducted proactive maintenance and troubleshooting for both locally hosted and offsite server farms, network switches, and industry-specific applications.• Spearheaded the implementation of several solutions, notably introducing a ticketing system for help desk operators and creating custom solutions to automate routine tasks.• Successfully upgraded the entire Citrix environment supporting approximately 500 thin clients, enhancing system efficiency and user experience.My tenure as Systems Administrator demanded a multifaceted skill set, from hands-on technical expertise to leadership in team mentoring, contributing to the seamless functioning of OneCare's ICT infrastructure. Show less

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  COMMUNITY BASED SUPPORT INC

  Feb 2019 - Feb 2020

  ICT Manager

  In my role as ICT Manager at Community Based Support (CBS), I spearheaded a transformative initiative aimed at upgrading, repairing, securing, and maintaining a previously mismanaged ICT environment. Over a 12-month tenure, I successfully managed a series of major projects to future-proof and equip CBS with reliable, secure, and purpose-fit technology solutions.Collaborating with internal and external resources, key projects included:• Implementation of a site-wide, centrally managed anti-virus solution.• Installation of modern network gateways and switches across core CBS sites, enhancing network speed, reliability, and security.• Deployment of a VPN solution to facilitate remote work.• Migration from on-premises Exchange 2010 to Microsoft 365/Exchange Online.• Replacement of out-of-warranty desktop computers and deployment of new hardware (approx. 120 desktop and laptop computers).• Production of a comprehensive ICT Policy and Procedures Manual.• Decommissioning of unnecessary servers, consolidating roles for efficiency.• Upgrade of all production servers from Server 2008 R2 to Server 2019.• Implementation of the VOIP solution 3CX, significantly improving internal processes and customer experience.• Establishment and enforcement of a Standard Operating Environment (SOE) across the organization for consistent support.• Configuration of a robust off-site backup solution.• Development of Disaster Recovery and Business Continuity plans.• Audit and restructure of Active Directory and Windows file share permissions and ACLs.• Creation of a 3-year ICT Strategy in consultation with the Executive Team and CBS Board members.• Migration of several business-critical systems to modern hardware.Successfully managing these large-scale projects demanded exceptional leadership, organizational skills, and strategic vision. Show less

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  MASTERIT.TECH

  Feb 2020 - Sept 2020

  Owner Operator at MASTERIT.TECH

  In 2020, fueled by my passion to leverage technology for the empowerment and enrichment of older Australians and individuals with physical or intellectual disabilities, I founded MASTERIT.TECH. The primary mission of MASTERIT.TECH was to deliver tailored solutions to an often overlooked and misunderstood industry. Addressing the shortcomings of the IT services sector, we aimed to provide cost-effective and superior outcomes.ABN: 42771823779

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  Sustainable Timber Tasmania

  Sept 2020 - May 2024

  At Sustainable Timber Tasmania (STT), I am responsible for:• Taking a leading role in the comprehensive management of STT's expansive ICT infrastructure across six major sites in Tasmania.• Assuming the critical role of Senior Systems Administrator, dedicated to ensuring the seamless operation and meticulous maintenance of the ICT infrastructure.• Serving as an authoritative escalation point for the team's junior members, providing mentorship and expert guidance.• Collaborating closely with the ICT Manager, actively contributing to administrative functions such as resource management, project planning, and thorough reporting.• Leading the initiative to fortify the environment in adherence to Cyber Australia's Essential 8 security framework.• Conducting day-to-day operations involving the maintenance and administration of bespoke, internally developed line-of-business applications, oversight of STT's entire Azure environment, management of over 50 Windows Server instances, and supervision of approximately 200 end-user devices. Show less

  • Information Technology Manager

    Apr 2024 - May 2024

  • Senior System Administrator

    Dec 2022 - Apr 2024

  • Information Technology Infrastructure Manager

    Sept 2022 - Dec 2022

  • Senior System Administrator

    Sept 2020 - Sept 2022
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  Murdoch Clarke

  Apr 2024 - now

  IT Manager