Melody Chua

Experience

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  University of Central Oklahoma

  Jan 2016 - May 2018

  Program Coordinator

  I planned and organized programs and events. I have recruited and handled management of planning committee, as well as performed clerical/secretarial tasks such as managing budget documents, corresponding professionally with department heads, responding to emails and incoming calls for the office, providing reputable customer service to clients. I developed organizational, leadership and communication skills through organizing and overseeing a program of 500 participants.

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  MidFirst Bank

  Jun 2018 - Sept 2018

  Internal Auditor

  This was a contracted job auditing legal documents for the mortgage department. I ensured each client's legal file fulfilled all the correct and necessary legal documents and information needed to move forward in the processing of mortgage loan. From this position, I have acquired the skill of being detail oriented and sensitive to confidentiality of client's file and information. In addition, I have well developed knowledge in reviewing legal documents.

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  CEC®

  Sept 2018 - May 2019

  Administrative Assistant

  I generate reports for Engineers through the ElmTree System as well as perform data entry and proper electronic and physical filing of engineering reports. I also liaised with clients on monthly invoices and documents needed for projects. Carried the responsibility of being the face and voice of the division through answering calls and communicating competently with clients and employees. I also developed the skill of learning different system programs, managing various projects in a timely manner, and generating professionally executed reports. Show less

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  BLANKSLATE

  Aug 2019 - Oct 2022

  Human Resources Lead

  - Planned, proposed, implemented, and optimized company operations structure to suit the company’s needs of which include leave system, company standard operating procedures, covid guidelines, quarterly review, and KPI structuring.- Planned, proposed, implemented, optimized and maintained company culture as per the Director’s vision. Company culture planning such as company trips, team building activities, team rituals, feedback culture, and team huddles.- Planned, proposed, managed and facilitated the changes in the company system & structure as the team grew twice in size. Achievements include facilitating the coordination between different teams, and establishing a leadership program to cultivate leaders in the company. - Structured and facilitated employee review and feedback sessions.- Facilitated employee performance issues, personal issues, and behavioral issues.- Drafted & issued employment contracts, performance improvement plans, MSS letters, warning letters, and promotion letters.- Execution of business as usual tasks such as payroll, monthly claims, leave approvals, and covid guidelines.- Conduct regular interviews for full-time and internship positions.- Reviewing legal documents and contracts to proofread and ensure accuracy and validity of the clauses. Show less

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  Deloitte

  Oct 2022 - now

  Human Capital Workforce Transformation

  - Collaborated with HR leaders across the region to design, implement, refresh, and roll out new organizational values, performance management process, and leadership frameworks.- Collated and synthesized data points based on information gathered from interviews with top management and focus groups with employees to identify capability and cultural gaps in the organization.- Designed and conducted at least 22 coaching & training sessions with client C-suite executives, top management, managing directors, and middle management.- Worked with Project Managers across Southeast Asia to support the build out of program materials for client projects including on screen content for workshops, playbooks, and program artifacts.- Collaborated with Partners across Southeast Asia to create business proposals and ideas to potential clients as part of the tendering process.- Produced detailed and insightful reports summarizing project outcomes, key achievements, and recommendations upon completion of deliverables, facilitating informed decision-making and driving continuous improvement initiatives. Show less