Silvia Andreea Bonteanu

Experience

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  Bank Millennium

  Apr 2013 - Mar 2015

  Millennium Bank is a nationwide universal bank, offering its services to all market segments via a network of branches, individual advisers and electronic banking. Using my excellent communication skills, negotiation and analytical capacity I have acted in order to register, manage, solve and monitor complaints received at the bank level in Romania. Due to team spirit, good relationship and conflict management I have managed to maintain a good collaboration relationship both with the headquarters departments providing information / solutions and with the branches or clients. Show less During this job I have been able to demonstrate the ability to ensuring high quality level of customer service, according to group best practices and ensuring the observance of SLA’s. Using my listening and good observation skills and by having a keen eye for detail, integrity and confidence I have been able to discuss customer needs, problems and complaints and offer the best tailored solution in accordance with customer profile. During the collaboration, I have obtained only “above expectations”qualifications at the quarterly evaluations. Show less

  • Customer Complaints Specialist

    Dec 2014 - Mar 2015

  • Customer Service Officer

    Jun 2013 - Nov 2014

  • Customer Service Representative Intern

    Apr 2013 - Jun 2013
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  OTP Bank

  Apr 2015 - Aug 2015

  Customer Complaints Specialist

  OTP Bank Romania is part of OTP Group, one of the most important financial groups in Central and Eastern Europe. During this job, I have been able to demonstrate the ability to communicate effectively with conviction and authority, by using a creative and collaborative approach to problem solving and decision making. The key responsibilities were to coordinate the activity of registering, managing, solving and monitoring complaints received at the bank level in Romania.

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  Spinderihallerne Vejle

  Aug 2016 - Nov 2016

  Innovation and Business Development Intern

  Spinderihallerne (The Spinning Mill) provides Denmark's fastest growing development and innovation environment for people who work in the field of business, design and art. During the three months internship I have been able to use relevant theories in correspondence with innovation and entrepreneurship and I organized and facilitated a workshop about a Danish Business Model "The Din Model" and a two-day’ workshop in Creativity and Facilitation for the International students from Erhvervsakademiet Lillebælt (EAL) Vejle.During the collaboration, I have obtained only “above expectations”qualifications and the maximum grade 12 for the internship report. Show less

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  Erhvervsakademiet Lillebælt (EAL)

  Sept 2016 - Sept 2016

  Tutor

  Tutored up to 30 International Students for the 3 introduction days, sharing my experience and inform the students about their learning journey.

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  Valuer.ai

  Aug 2017 - Oct 2018

  Startup Agent

  Valuer is an intelligent platform for corporations to discover, analyze and track the startup that will boost their innovation. The key responsibilities were to find the most promising startups by attending entrepreneurship events such as pitch nights, idea competitions and startup presentations. The ability to think creatively and innovatively and the outstanding efforts in identifying startups made me accomplish the award “Employee of the Month“ in September 2017.

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  Semco Maritime

  Jul 2018 - Jan 2020

  Innovation and Digitalization Student Assistant

  Semco Maritime is a dedicated company to providing the global energy sector with engineering projects, solutions and competences. The key responsibilities within the Innovation and Digitalization Department are to prove the value of adopting digital focus in the company, while engaging internally as well as with vendors and clients.

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  2care4 Group

  Sept 2020 - now

  • Purchaser

    Jan 2022 - now

  • Purchase Support

    Sept 2020 - Jan 2022