Smitha Ajay

Experience

• 

  Yuken India Limited

  Sept 2001 - Aug 2002

  Trainee
• 

  KODAK LIMITED

  Sept 2002 - Nov 2005

  Production Engineer

  Manage manpower resource allocation in dismantling and setting up assembly lines in response to variable demand-using LEAN concepts.Analyze capacity requirements based on plan and decide on outsourcing to be done.Planning for the various subassemblies, packing and molded components to effectively meet production requirement.Participate in productivity activities through negotiations.Perform vendor rating and vendor audits and initiate corrective actionsEffectively managed material and manpower resource to achieve peak production rate of 8800 KB-10 cameras /day, achieving a record 175K cameras produced in a month. Show less

• 

  IBM

  Sept 2007 - Jun 2010

  Leading a team involved in Issue and patch co-ordination activities. Day to day activities included resource management, contingency planning, conducting daily team huddles, driving lean initiatives and running defect prevention programs Performing IT risk management, driving compliance monitoring and implementation for a financial customer in the United Kingdom. Responsibilities also include audit support management and annual ISMS review along with Account Security Advisor. Driving Issue and patch management activities in line with current account baseline and in accordance with change management process (raising RFC and arranging CAB approvals). Supported a financial and a telecom customer and achieved excellent compliance scores.

  • Team Lead

    Oct 2009 - Jun 2010

  • Security Delivery Specialist

    Sept 2007 - Sept 2009
• 

  Infosys

  Jul 2010 - now

  ITIL certified professional with over 15+ years of experience in the areas of ITSM Process and ServiceNow tool Consultant. Vast experience in implementation of ITIL based Service Management programs with multiple ITSM capabilities. Experience across multiple domains including Manufacturing, Telecom, Energy, Services, Finance, and Retail. Driving Process improvements and Process institutionalization in various servicelines like Application Development / Infrastructure Management services by leveraging practices from CMMI v 1.3 , ITIL ,ISO 9001, ISO 20000, Six sigma , Lean , Agile, Kanban to improve the Client experience and business excellence.

  • ITSM Process and Tool Consultant

    Nov 2017 - now

  • Quality Assurance Manager

    Jul 2010 - Oct 2017