Swetha Jain

Experience

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  IBM India Pvt Ltd

  Sept 2012 - Mar 2016

  Application Developer

  Client: AT&T• Enhancement projects - developed and implemented new modules in Java based on feature specifications to meet client needs while leading the team through project completion estimation task.• Maintained test plans and test cases for Unit testing, Integration testing.• Identified software defects and contributed to the automation of test scripts and tools to resolve the identified defects.• Contributed to the development/deployment of binaries/executables in production environments.• Involved in getting approvals for various deliverables like Estimation workbook, CFGR, SCM Plan, PSP etc. from project team.• Supported the team during migration of projects from C++ to Java to increase flexibility. Show less

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  Infosys

  Mar 2016 - Nov 2018

  Technology Analyst

  Client: Goldman Sachs• Supported and monitored multiple critical applications in production environment to keep the business live.• Identified software defects and contributed to the automation of test scripts and tools to resolve the identified defects.• Incident management - created and updated incidents to keep other teams informed about ongoing system issues and reported the status to higher management to ensure real-time tracking and progress towards resolution.• Performed root cause analysis for system related issues and documented the same for tracking purpose.• Worked closely with clients, replicated the issues, and ensured 100% resolution rate for user queries. • Troubleshoot application issues, provided technical support, and coordinated with development team to ensure issues are permanently fixed resulting in enhancement of system performance.• Mentored the team by providing technical and application guidance. Show less

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  Symphony

  Aug 2023 - now

  Technical Support Engineer