Stevan Colley

Experience

• 

  Manchester University

  Aug 2001 - Sept 2002

  Computer Assistant
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  Torex Retail

  Jun 2004 - Dec 2004

  Technical Support Analyst
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  Minorplanet

  Jan 2005 - Dec 2010

  • System Support Consultant

    Jan 2006 - Dec 2010

  • Technical Support Analyst

    Jan 2005 - Dec 2005
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  Inseego, UK & Ireland

  Jan 2011 - now

  The BusinessOverview:Inseego are a global technology provider, specialising in 5G connectivity, vehicle tracking and fleet management solutions.The RoleOverview:I have been working within the Inseego UK & Ireland organisation as a Head of EU Product Support and Cloud Infrastructure for 3+ years and have in addition to that 17+ years of support, product, technology and compliance experience with a specific focus on telematics. Key Responsibilities:Line Management - Responsible for the daily line management of a team with over 25+ years of experience within the industry.Fault Management - Responsible for the management of 2nd/3rd line support for all software/hardware products across the UK, EU & ANZ regions of the Inseego organisation.Product Development Management - Working with both in-house and off-shore development teams to prioritise, scope, develop, test and release both embedded/software oriented applications for a global product set.Release Management - Responsible for the release management of product to a customer base of over 3,000 in the UK, EU & ANZ.Supplier Management - Primary point of contact for a number of key suppliers for the organisation including hosting, mapping and communication providers including direct involvement with associated contract negotiations with values in excess of a million pounds.Project Management - Often called upon to manage projects domestically and internationally including associated communication with both internal and external stakeholders.Compliance Management - Providing oversight for the ongoing certification / accreditation associated with various standards including ISO9001, ISO27001, CE etc. Supporting the organisations GDPR requirements including ownership / contribution to associated policies and procedures from a product perspective.Tender/Bid Management - Supporting tender/bid submissions surrounding compliance, technology, product and data protection requirements. Show less

  • Head of European Product Support and Cloud Infrastructure

    Apr 2019 - now

  • Product Support Manager

    Jan 2012 - Mar 2019

  • Product Support Team Leader

    Jan 2011 - Dec 2011