Mike Serna

Experience

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  United States Air Force

  Mar 1996 - Mar 2000

  Senior Airman

  Performed maintenance on C-130 aircrafts ensuring the safe deployment of all aircrafts Provided network support and basic computer support for our organization as an extra dutySelected as line supervisor for several mission critical jobs resulting in the safe deployment of aircrafts repaired

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  Service Electronics

  Mar 2000 - May 2004

  Technical Support Specialist

  Provided software and hardware technical support for the products sold to our customersDeveloped, implemented and maintained database solution utilizing Microsoft Access 97 to efficiently track support calls saving the company thousands of dollars on data entry and development costsCollected and organized technical documentation and procedures used for troubleshooting major personal computing products leading to customer satisfaction

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  Image Microsystems

  May 2004 - Jun 2005

  Technical Support Manager

  Managed a team of computer hardware technicians while providing vision, leadership, and technical directionProvided technical analysis on hardware and software specifications for major personal computing products to our customersImplemented QA processes that resulted in a less than 3 percent failure rate on our productsCoordinated the implementation of key business processes that led to the successful start-up of business ventureContributed to the design and implementation stage of NetSuite solution while performing system testing Show less

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  Paragon Global Resources

  Jun 2005 - Dec 2007

  Business Systems Analyst

  Led development projects through all phases of SDLCCreated and implemented test plans for several small, medium, and large scale development projectsTranslated business requirements into written technical specificationsUtilized SQL Server 2000 query tools to provide ad-hoc reports and to perform various data mining functionsProvided application support for several internally and externally developed operational and financial applicationsDocumented process flows for several company accounting and operational processes Show less

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  Epsilon

  Dec 2007 - Nov 2016

  Managed all phases of the project lifecycle utilizing both Waterfall and Agile methodologiesManaged front-end and back-end projects including integration to AWS Cloud services, CMS integrations, and custom API and web service developmentDeveloped detailed project management plans including project schedules, risk management plans, and communication management plansCreated custom implementation plans used for planned and unplanned code deployments Coached and managed a team of onshore and offshore Business Systems Analysts and developers in all phases of the software development lifecycle for data, technology, and marketing deliverables that supported the clientPrepared and presented weekly Project Status reports to client and executive teamWorked closely with clients and business partners to clearly identify business goals, define project scope, and set project expectationsLed onshore and offshore project teams through grooming sessions, Sprint planning, daily standups, Sprint reviews, and retrospective meetings using Agile/Scrum methodologyWorked closely with senior leadership team on the identification and implementation of process improvements Show less Led the requirements gathering, testing, design, and implementation effort of a large-scale marketing database build for financial client which resulted in a successful implementationManaged a team of Business Systems Analysts in all phases of the software development lifecycle for data, technology, and marketing deliverables that supported the clientMentored and trained team members while providing career development guidanceManaged the Change Request process by gathering business requirements, translating the business requirements into technical specifications, creating project plans, assigning resources, and ensuring timely implementation Communicated with the client on all project related tasks and deliverables while managing expectations and resolving issuesPerformed data analysis using SQL to provide client with customer insight and reportingManaged and maintained project documentation including requirement documents, project plans, test plans, test cases, design documents, process flows, and production checklistsResponsible for the coordination of client system/database maintenance initiativesParticipated and contributed to internal and external security audits Show less

  • Technical Project Manager

    May 2014 - Nov 2016

  • Senior Business Systems Analyst

    Dec 2007 - May 2014
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  Brierley

  May 2017 - now

  • Manager, Project Management Office

    Jul 2021 - now

  • PMO Lead - Senior Project Manager

    Nov 2018 - Aug 2021

  • Senior Project Manager

    May 2018 - Aug 2021

  • Project Manager

    May 2017 - Aug 2021