Kareem Rafeek

Experience

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  Vodafone

  May 2000 - Jun 2002

  Customer service representative

  Handling all customer needs thoroughly by:Educating the customer about all the procedures and charges.Handling activation issues and data entry.Collection issues as informing the customer about the bills and the ways of the payment, discussing the bill items, rate plans . etc.Doing projects to maintain a high service level and presentations for the new promotions and services. 25th

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  Medmark Egypt

  Jun 2002 - Apr 2005

  Business administrator

  My role extended but was not limited to: • Generating new business opportunities for the client according to the operations’ performance.• Acted as the Single Point of Contact (SPOC) for the managed accounts.• Creating and modifying the Service Level Agreements (SLAs) for the accounts.• Monitoring, tracking and reporting the daily performance for both the client and the company.• Designing and launching the communication plans, the reporting and documentation mechanisms.• Workflow structure for the accounts.• Setting Key Performance Indicators for the operations team.• Risk management for the accounts providing risk responses.Achievements:• Managed to monitor and control 253 business portfolios including sensitive diplomatic institutions• Managed 506 personal portfolio accounts as a Single Point of Contact Show less

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  International Turnkey Systems - ITS

  Apr 2005 - Feb 2016

  1. Strategic planning:Developing strategies, and plans for programmes delivery. 2. Project Implementation & Evaluation:Planning, monitoring & evaluation the delivery of Large Scale Projects (LSPs) and agreed International Relations Projects (IRPs) through working with the regional and global stakeholders, partners and customers.•Planning, implementation and quality control of an agreed set of programmes activities at different stages.•Procuring and managing internal and external resources.•Working with business partners to ensure income targets are achieved.•Scope management (defining the scope of work based on the business case and the requirements previously collected, building the Work Breakdown Structure (WBS) of the project(s) and the WBS dictionary)•Cost management (budget estimation and forecasting through value analysis, budget determination and control)•Programmes risk management.•Identifying and implementing improvements to programmes delivery, sharing any successes and learning points with other colleagues and teams.•Consultancy for other project teams in advising on aspects of quality in the programmes delivery.3. Communication and Relationship Management:•Developing effective networks, strengthening and exploiting market opportunities in order to advance the programmes strategy.•Maintaining relationships with internal and external stakeholders of the programmes, to enable effective programmes delivery.•Structuring up-to-date set of relationships in accordance with Client Relation Management standards.•Monitoring quality and impact of relationship in accordance with the country monitoring and evaluation schedule.4. Team Working and Team Development:•Participating in the corporate Performance Management and Professional Development system (PMPD).•Line managing a team structured of 1 H project officer and externally 7 project coordinators. Project managing a team of more than 100 persons consisting of both internal and external resources. Show less Trade Finance Functional Consultant at ITS-GBS (Software House)Responsibilities of this position include:Responsible of V & V process and its adherence with CMMI level5.Responsible of CAR process and its adherence with CMMI Level 5Process owner of system testing for two projects.Responsible for Second line support issues 15 days per month.Recreate and adding impact analysis for the Application support issues and UAT issues.Quality member on the Requirement Analysis meetings.Quality member on the High level design meetings.Quality member on the Low level design meetings.Preparing Functional and System test cases. Executing Test cases & various types of testing like Function testing, Integration tests, Regression tests and System testing.Testing UAT issues and Application support issues.Acting as Quality Control Team Leader on a temporarily assignment and Quality Control Team Leader Back up.Conducting Trainings for Quality process flow.Apply design changes to Trade Wind application and Database.Creating new reports for Trade Wind System using Centura Report Builder.Provided a second line support for banks upon urgent requirements and emergency calls.Held sessions for training and orientation attended by the users of the banks on Trade Wind system. 5th of December 2004 to 31st of March 2005; Responsibilities of this position include:Individual sales responsibilities as qualifying and interviewing prospects.Follow up responsibilities as assessing new applications in all its financial issues.Advertising responsibilities as executing advertising campaigns.Corporate sales responsibilities as doing presentations to the responsible person in the prospected company (CEO, Financial Managers, and HR Managers) continued by presentations to each department employees.15th of June 2002 to 5th of December 2004 Show less

  • Project Manager

    Dec 2009 - Feb 2016

  • Trade Finance Functional Consultant

    Apr 2005 - Dec 2009
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  MetLife

  Mar 2016 - Nov 2019

  PMO / Metrics & Efficiency Lead

  Responsibilities included but not limited to:• Creates project management structure and develops project plans , overall action items and specific deliverables • Monitors accountabilities and due dates. • Coordinates project execution, tracks and reports on progress to project team stakeholders and management. • Gathers project requirements and documents • Leads efforts to document operational business case scenarios, process flow documentation, functional requirements and projects deliverables.• Desires to implement innovative procedures to support immediate business needs.• Ensures solutions are developed in a scalable manner and identifies opportunities to increase efficiencies and accuracy of information. • Manages multiple resources including IT developers, business analysts etc. • Collaborates with IT development in the design , testing and deployment of build-outs to company systems • Controls interaction and requirements between all operations, compliance, accounting, risk, information technology and management regarding automation development and improvement. • Completes ad hoc projects and duties or responsibilities a needed in operations. • Responsible for all metrics operations' report on the country level • Develops the applicable measurement platform according to the operations' capabilities • Monitors operations' KPIs in all metrics reporting for all departments.• Budget planning including projects pipe line, Financial Planning & strategies creation, full Time Employee creation and analysis for operations departments.• Regional communication and submission of the risk analysis and submissions.• Hands-on experience in managing business risks• Good knowledge of risk analysis and management techniques• Familiarity with risk governance processes• Ability to perform financial analysis and forecasting• Ability to maintain IT control framework Show less

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  SAS

  Nov 2019 - Feb 2022

  Regional Project Manager MEA

  Responsibilities included but not limited to:1. Strategic planning: Developing strategies and plans for programs delivery. Project Implementation & Evaluation:Communication and Relationship Management:Team Working and Team Development:Financial Planning and Monitoring:Team-working and knowledge-sharing:Resources management:Achievements: • Refining and amending strategic plans and methodologies of projects to meet its predefined goals• Tackling customer requirements and emphasis satisfying them • Strengthening the bonds with the already existing customers• Participation in defining and implementing new management systems internally• Managing the Team ethical relationships for healthy work environmentProjects Accomplished:• Saudi Customs Targeting Project• Agricultural Bank of Egypt Compliance project• ADCB Egypt SAS Fraud Management Show less

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  PROVEN Solution

  Feb 2022 - Feb 2023

  Head Of Project Management

  Responsibilities included but not limited to:1- Managing Software development projects2- Managing Implementation projects3- SDLC process Foundation and maintenance4- Project Delivery foundation and maintenance5- PMO process and procedures foundation and maintenance

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  _VOIS

  Mar 2023 - now

  Technical Delivery Manager / Agile Practioner