Anna Byrne

Experience

• 

  The Little Tikes Company

  Mar 1994 - Dec 1995

  Export Manager
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  CSC

  Jan 1996 - Dec 1996

  Consultant
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  Alliance & Leicester

  Jan 1997 - Dec 1997

  Business Development Manager
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  Coogi Australia

  Feb 1998 - Apr 2002

  • Global Logistics Manager

    Feb 2000 - Apr 2002

  • Export Manager

    Feb 1998 - Feb 2000
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  SCA Hygiene Products

  Apr 2002 - Sept 2006

  • SAP Super User – SD & MM, knowledge of all other SAP modules• Materials turnover management of $15m • SAP settlement variance analysis of $50m and production order reconciliation process • SAP Functional Expert Team Leader (Business Process/Systems) & Senior Business Analyst• Staff performance management, team building, coaching and mentoring • SAP Business Process Review & Configuration Audit Project to improve the overall utilisation of SAP • SAP system & business process training & education presentation and documentation • Manage and enhance relationships with Vendors• Non conforming stock quality management • Target ‘Oliver Wight Class A’ Data Accuracy through managing various projects eg. SAP Production Master Data (BOMs/Routes/Work centre) and SAP Interbranch Transfer (IBT) Show less

  • Business Process & Systems Manager

    Apr 2004 - Sept 2006

  • National Operations Manager - Inventory

    Apr 2002 - Apr 2004
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  Telstra

  Sept 2007 - Aug 2008

  Senior Program & Organisational Change Manager

  Demonstrated Skills:-• Apply the TBS project management methodology and framework outlined by the internationally recognised Project Management Institute (PMI) and in accordance with the document titled "A Guide to Project Management Body of Knowledge (PMBOK Guide) 2000” Edition and ITIL methodologies• Business requirements management• Project planning & control• Risk management • Quality management• Conflict resolution• Stakeholder management• Training & education• Project closure and handover• Motivated, self aware, assertive (as required) and ability to work effectively with others in stressful and demanding environments Key programs & projects:• Program Manager - Transition of Applications Support Service Delivery from in house to third party service provider for 8 largest blue chip clients (e.g. big 4 banks) with successful handover to the Service Partner • Senior Change Manager - Major Service Improvement Programs (SIPs) for the ATO and Queensland Health• Program Manager - Software Applications Management Transition (Help Desk, Site Support, Hardware, Operating System Administration, Application Support and Projects) from an internal structure to an integrated model structure where third party vendors are partly engaged and trained to support the new applications software model Show less

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  IiNet

  Sept 2008 - Jun 2009

  Senior Program Manager

  Demonstrated skills:-• Strong and engaging communication (written and verbal) and presentation skills• Critical business analysis, judgement and problem solving skills• Proficient in delivery of training and process documentation• High capability to multi task and work on a number of concurrent activities• Achievement orientated and high motivation to succeed• Highly developed emotional skills – intuitiveness, ability to influence, interpersonal sensitivity and conscientiousness• Strong technical project experience with large scale schematics, SDLC etcKey projects managed:-• The strategic implementation and product launch of Naked DSL, an innovative and super fast internet service without the need for phone line rental • ‘WinCollect’ - Debt Reporting Applications Software Implementation• Business Infrastructure Change – Telecommunications Exchange Equipment Migration• An end to end review of internal 'MyNetspace' and online system tools i.e. the user sign up process and customer online services • Analysis and reporting of reasons behind customer ADSL2 upgrade rejections with processes developed for improvement• The business case development for introducing 'Mobile Broadband' into the current product suite Show less

• 

  Attorney General's Department

  Nov 2011 - Jun 2013

  Consultant

  Responsible for managing the development of the Australian Emergency Management Knowledge Hub website and community to enable people to connect and collaborate in the following areas:-• Evidence based research (clearing house)• Discussion forums & live conferencing• Social media• News & features• Blogs & wiki spaces• Multimedia library• Disasters knowledge base• Disaster resilience case studies library• Emergency management professional people networkDemonstrated skills:-• Stakeholder engagement & community management• Requirements gathering & documentation including business and functional specifications• Communications strategy, planning and implementation• Social media policy development, planning and activities • Social media tools such as LinkedIn, Facebook, Twitter, YouTube, Instagram, Wordpress, Pinterest & the enterprise social network Yammer• Social media management through the Hootsuite dashboard platform• Website, social media and community analytics performance reporting including the customer engagement platform GetSatisfaction and Google Analytics• Project planning (MS Project)• Vendor contract management and procurement process• Risk & issues identification and management• Website Content Management System (Umbraco) Show less

• 

  Parliament of Victoria

  Aug 2013 - Jan 2015

  Consultant

  Demonstrated skills:-• Effective relationship management and stakeholder engagement, including liaison and networking with community groups, key portfolio departments, Ministers & ministerial offices and Members of Parliament• Proven skilled communicator through media release preparation, social media content, newsletters and government correspondence • Community engagement through managing events, forums, listening posts, social media and printed/online content• Research, report preparation and briefings on a wide range of policy & government matters• Responsibility for management of the team and office in absence of the Member of Parliament• Ability to analyze complex issues, think strategically and adapt to changing circumstances• Capacity to work under constant pressure and notable workloads• Emotional intelligence and clear thinking to manage challenging issuesKey achievements:-• Executive Officer for the Sunbury out of Hume Community Consultative Committee which led to a decision to create a new municipality including Sunbury• Establishment of communication and social media strategies for daily business and 2014 State Government election campaign• Overview and event management of a variety of events including the Parliament of Victoria Premier's 'Century Club' event for Victorians aged over 100 years Show less

• 

  Terra Firma Business Consulting

  Oct 2015 - Oct 2018

  Lead Consultant / Practice Lead

  Terra Firma is one of Australia's leading business and technology consulting companies providing clients with consulting services covering the entire lifecycle of a program – from strategy to the full spectrum of project services. As a Lead Consultant at Terra Firma, my skillset and experience provides clients with services for project management, stakeholder management, organisational change management, strategy execution, communications, business improvement and business analysis. I am also a Practice Lead for a team of Consultants to manage and support performance and development of our people at Terra Firma. Show less

• 

  Telstra

  Oct 2015 - Nov 2016

  Senior Consultant

  This role was responsible for the Privacy Portfolio's communication and change management stream that was being managed by the Strategy & Transformation team.Demonstrated skills: -• Polished strategic and corporate communications planning, management & implementation.• Effective stakeholder influence, engagement and management.• Creative and innovative content development for multimedia communications, education & presentations e.g. animation, video, Knowledge Management Platforms, storytelling, imagery.• Execution of Portfolio reporting, briefing and communications for all levels of Management (verbal and written communications) E.g. Executive Stakeholders, CEO. • Organisational Change Management planning to deliver training, education and communications.• Quality Management to ensure all project initiatives are delivered efficiently in line with original objectives and purpose.• Ability to manage competing priorities and strict deadlines. Key achievements: -• Development, management and execution of all communication strategies and plans.• Leadership of the Portfolio Communications Committee.• Management of the Portfolio Stakeholder Engagement Strategy & Plan.• Preparation and delivery of engaging and shareable communications and reporting content for internal and external audiences/stakeholders.• Provision of strategic communications advice and briefings to the leadership team/stakeholders eg Chief Risk Office.• Preparation of internal stories that tell the story of Telstra’s people/ customers, policies, processes and systems within the company, to support awareness, organisational change and education.• Development of the Education Strategy & Plan for the campaign to raise awareness of the Portfolio's issues to drive change across the Enterprise. Show less

• 

  UniSuper

  Oct 2016 - Jan 2017

  Senior Project Manager

  One of Australia's leading Superannuation fund providers was preparing to engage a vendor to implement a Customer Relationship System (CRM), namely Salesforce, the world's number one secure cloud based CRM. A pilot had already been launched and the organisation was ready to launch into the next phase of implementation to broaden the scale and maturity of the implementation. Anna was engaged in this phase of the project to manage the RFI and engage a Salesforce Vendor Partner that would support the organisation on its CRM implementation roadmap. This project included actively engaging across all lines of business and with the executive leadership team to ensure Unisuper was set up for success with the best vendor and a robust roadmap. Show less

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  Telstra

  Feb 2017 - May 2017

  Senior Project Manager

  Next Best Action is a decision-making, customer-centric marketing engine that considers the different actions that can be taken for a specific customer and decides on the 'best' one in terms of customer service and sales. In this program that had broad BU touch points and stakeholder engagement across Telstra Retail, I was engaged as the Senior Project Manager to:-1. Develop a strategic and operational governance framework, including RACI, risk management, processes, reporting, engagement gateways and measures & metrics.2. Design and define the operating rhythm within the governance framework to guide and manage the Next Best Action program of work.3. Support the prioritisation of activities to optimise both strategic and customer value.4. Complete the organisational change management approach and plan to implement the framework. Show less

• 

  VicRoads

  May 2017 - Jun 2017

  Lead Consultant

  Project Assurance for three strategic "in flight" projects to measure compliance against the VicRoads ICT Delivery Framework. This role included:- developing a qualitative and quantitative assessment process and templates-interviewing key stakeholders to assess the quality of the project management-provide a detailed written report and presentation on the results, risks & issues and implementation plan to uplift the project management capability to the CIO and executive stakeholders for ICT delivery. Show less

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  WorkSafe Victoria

  Jul 2017 - Oct 2017

  Program Manager

  Program Manager for projects being delivered for 'Strategy 2030' which proposes to transform WorkSafe into a streamlined service delivery organisation. A key foundation of this work was/will be the incorporation of innovative and modern technology to digitally-enable the delivery of all services. Key deliverables included:-- Engagement of the Executive Leadership team- Procurement & legal requirements to successfully select and execute the contracts for vendors for the website platform development and the human centered design & delivery- Completing a Program Management Plan (PMP) to establish the objectives, approach, scope, deliverables, schedule, budget, resource management, OCM (stakeholder engagement, communications & training) and other key areas to effectively manage the projects in the program- Establishing Control Registers for risks, issues, dependencies, actions and decisions- Developing and implementing a governance framework & ToR for program oversight by the ELT- Planning and project managing the Website Project Discovery phase 0 & 1 with the project team and with the two vendors, Acquia (PaaS) and Today (UX design & development)- Establishing the operating and reporting rhythm with the vendors and WorkSafe program team, as well as the RACI- Standing up the broader program team with SME support and in line with Agile values, principles and methodology - Ensuring that program rigour was always being applied, and that the agile delivery, reporting and documentation complied with the WorkSafe project delivery framework- Onboarding the Permanent PM to manage the program into the future Show less

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  Telstra

  Nov 2017 - Nov 2018

  Lead Consultant - Senior Change Manager

  This role delivered end to end organisational change management locally and globally for a finance transformation program - IFRS9 debt provisioning, IFRS15 revenue and IFRS16 leases. Key responsibilities included:-- Change management strategy, roadmap & plans- Stakeholder engagement & management plans- Communications plans & content development / delivery- Change deliverables management- Impact assessments- Education & training materials and facilitation- Knowledge management artefacts and forum space for the Finance community- Change adoption reporting- Change measures & metrics- Change champion network management- Readiness assessment & tracking- Finance community network management (yammer) Show less

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  National Australia Bank

  Nov 2018 - now

  Change Lead and Coach

  I am currently working in NAB's Personal Bank as the Change Lead and Coach across a variety of programs & projects:-- Contact centre transformation with 1200 staff including VoiceID, Live chat, Performance Excellence, Fraud, App authentication and Process Improvement- Simplification, which includes fee, product and billing simplification- Revolutionising the knowledge management experience at NAB by uplifting the 'NABit' knowledge management repository, creating a virtual community and implementing a Generative AI tool- Implementation of Objectives and Key Results (OKRs) to drive Personal Bank's strategy- Change management of NAB's code of conduct into Personal Bank- Home Ownership (Banker and Broker) projects to support customers with a simpler and faster home ownership experience-Banking AssuranceI am responsible for developing and managing the program change strategy and plan, providing change advisory across programs, leading & coaching the change management team and executing change delivery, including adoption planning & monitoring. Show less