Carol Mangum

Experience

• 

  Aetna, a CVS Health Company

  May 2004 - Oct 2024

  • Strategic Initiatives: Spearheaded initiatives targeting regionalexpansion, talent development, and customer engagement,contributing to a 15% increase in market share and enhancingoperational efficiencies across key business areas.• Go-to-Market Strategies: Devised and implementedgroundbreaking strategies for health and wellness benefits,resulting in a 20% boost in customer retention and driving 25%year-over-year growth in overall business performance.• Cross-Functional Leadership: Supervised diverse teams toenhance service efficiency, achieve 15% cost reduction, andimprove market positioning, ensuring seamless alignment withbusiness strategies and driving a 20% increase in overallperformance.• Partnership Development: Orchestrated the creation of strategicbroker partnerships, resulting in a 35% rise in client satisfaction andstrengthening collaboration, which led to a 22% growth inbusiness partnerships and long-term success.• DEIB Advocacy: Led Diversity, Equity, Inclusion, and Belonging(DEIB) programs, cultivating an inclusive culture that improvedemployee engagement by 25% and significantly boostedworkforce morale and retention rates. Show less Leadership in Strategy, Operations, and Financial Growth• Strategic Operations & Technology Leadership: Oversaw keyoperations and technology projects, driving $1.2 billion in revenuegeneration and enhancing organizational efficiency throughinnovative solutions.• Change Management: Managed transformative changemanagement initiatives, aligning diverse stakeholders to achieveoperational excellence and surpass growth targets by 18%.• Culture Development: Cultivated a high-performance, inclusiveculture that empowered teams to deliver consistently exceptionalresults, contributing to a 10% increase in productivity andemployee satisfaction Show less Guided cross-functional teams to drive the successful launchof a start-up joint venture, aligning operational performancewith strategic business goals• Growth Strategies & Strategic Partnerships: Led the developmentof growth strategies and strategic partnerships, optimizingoperational efficiency and increasing member satisfaction by 20%through streamlined processes and innovative solutions.• C-Suite Collaboration & Regulatory Compliance: Collaborated withC-suite executives to ensure full regulatory compliance andsuccessfully enforced operational enhancements, resulting in a15% improvement in performance across the joint venture.. Show less • Strategic Operations & Technology Leadership: Oversaw keyoperations and technology projects, driving $1.2 billion in revenuegeneration and enhancing organizational efficiency throughinnovative solutions.• Change Management: Managed transformative changemanagement initiatives, aligning diverse stakeholders to achieveoperational excellence and surpass growth targets by 18%.• Culture Development: Cultivated a high-performance, inclusiveculture that empowered teams to deliver consistently exceptionalresults, contributing to a 10% increase in productivity andemployee satisfaction. Show less Provided support throughout the salesprocess to field sales and customer teamsfor products in an assigned market segmentor geographic area.• Sales Support Oversight: Managed the end-to-end sales supportprocess for health, specialty health, group insurance, andancillary products, ensuring seamless operations and a 15%increase in sales efficiency.• Consultative Selling & Revenue Growth: Executed consultativeselling strategies, directly contributing to the achievement of100% revenue targets, maintaining 95% customer retention, andsurpassing the 6% profit margin goal.• Broker & Plan Sponsor Relationships: Developed and nurturedstrong relationships with brokers and plan sponsors, driving long-term business growth and increasing partner collaboration by20% Show less Oversaw regional joint venture operations, leveragingstrategic leadership to enhance product offerings anddrive membership growth.• Operational Workflow Optimization: Streamlined operationalworkflows by designing and implementing efficient processes,driving a 25% increase in organizational efficiency and significantlyreducing operational bottlenecks.• Membership Growth & Retention: Successfully met membershipgrowth and retention targets by aligning process improvementswith strategic goals, enhancing member experience andcontributing to a 30% increase in member retention and 15%growth in new memberships Show less • Training Program Design & Implementation: Designed andexecuted comprehensive training programs, including onboardinginitiatives, resulting in a 20% boost in team efficiency andenhanced employee competency across departments.• Innovative Learning Strategies: Collaborated with seniorexecutives to create innovative learning tools, such as the“Strategic Broker Profile” and “Regional Quarterly Hot Seats,”leading to 70% of employees exceeding sales and retentiontargets.• Performance-Driven Training: Developed targeted trainingcurricula using structured instructional design, successfullyupskilling over 1,500 sales and account managementprofessionals across four regions, improving team performance by25%.• Leadership Workshops: Facilitated national leadership workshops,including “Building a High-Performance Team,” improvingleadership skills for 25 mid-level managers and 120 frontlineleaders, contributing to a 90% customer retention rate over tworetention cycles.• Project Leadership: Directed high-profile projects, such as the2010 Spring Individual Medicare Conference, ensuring seamlessexecution, timely delivery, and alignment across cross-functionalteams.• Collaboration & Vendor Management: Fostered collaboration withinternal stakeholders and external vendors, delivering cuttingedge, technology-driven training solutions tailored to meet diverseorganizational needs. Show less

  • Executive Director, Market Development Southeast Region

    Aug 2023 - Oct 2024

  • Executive Director, Joint Venture Center of Excellence

    Apr 2022 - Aug 2023

  • Lead Director, Joint Ventures – Atlanta, GA

    Dec 2021 - Apr 2022

  • Engagement Manager, Joint Venture Operations

    Oct 2016 - Dec 2021

  • Sales Support Consultant

    Aug 2019 - Sept 2021

  • Operations Manager, Accountable Care Solutions

    Aug 2012 - Oct 2016

  • Account Executive

    Jul 2011 - Jul 2012

  • Learning Consultant

    May 2004 - Jul 2011