Iman Emam

Experience

• 

  H&M

  Aug 2017 - Aug 2021

  Sales Advisor

  •Engage in hands-on garment handling activities, encompassing processing, stocking, replenishing, folding, hanging, displaying, and merchandising in strict adherence to H&M guidelines, thereby optimizing sales opportunities and customer satisfaction•Proficiently operate the register, meticulously managing all transactions, generating receipts, and ensuring merchandise is securely packed for customers•Exemplify the five basic demands by warmly greeting and actively engaging with customers both in service areas and on the sales floor, fostering positive interactions and fostering a welcoming atmosphere•Prioritize personalized consultative selling, leveraging expertise to provide tailored recommendations and deliver exceptional customer service, thereby driving sales and fostering lasting client relationships Show less

• 

  Humber College

  Aug 2021 - Nov 2022

  •Contribute to the planning of diverse programming initiatives, overseeing registration, promotion, logistics, and event coordination•Craft engaging social media posts to cultivate interest and excitement surrounding events, fostering community engagement and participation•Provide guidance and encouragement to students participating in virtual programming, facilitating their active involvement and ensuring a positive experience•Utilize analytical tools to track and evaluate content performance, refining strategies to optimize engagement and reach•Monitor and promptly respond to online inquiries and messages from students, ensuring timely and helpful communication•Develop and manage a comprehensive content development calendar, balancing day-to-day requirements with long-term objectives Show less

  • Marketing Assistant - BSSE

    Apr 2022 - Nov 2022

  • Program Facilitator - BSSE

    Aug 2021 - Apr 2022
• 

  MLSE (Maple Leaf Sports & Entertainment Partnership)

  Feb 2022 - Aug 2022

  Call Center Representative

  •Expertly address guest inquiries pertaining to dining reservations and fan services, ensuring seamless and memorable experiences•Collaborate with internal departments to swiftly resolve issues and orchestrate special moments for fans, enhancing overall satisfaction and brand loyalty•Efficiently manage the uploading and coordination of Lost and Found items within Scotiabank Arena, demonstrating meticulous attention to detail•Facilitate reservations for prestigious clubs and restaurants including Real Sports, E11even, ScotiaClub, Hot Stove Club, and the Platinum Club, utilizing both phone and email channels to provide exceptional service and support Show less

• 

  Media Profile

  Dec 2022 - May 2024

  •Compiled scheduled daily news brief reports encompassing policy, governance, and consumer segments, involving scanning online, broadcast and print news media for keywords pertinent to our clients' interests and industries•Completed report writing that provided a concise overview of relevant news items, enabling clients to stay informed and make strategic decisions•Conducted research to support communication strategies and initiatives•Participated in the planning and execution of events and campaigns Show less •Experienced in community management for Honda Canada across multiple platforms including Instagram, YouTube, Facebook, and others•Serving as a point of contact for community members who have questions, concerns, or feedback related to Honda Canada's products or services•Proactively identifying opportunities to innovate and improve Honda Canada's community management efforts•Working closely with other departments such as marketing, customer service, product development, and sales to ensure alignment of community initiatives with broader business objectives Show less

  • Communications Intern

    May 2023 - May 2024

  • Media Monitoring

    Jun 2022 - May 2023

  • Community Manager

    Dec 2022 - Feb 2023
• 

  BMO

  Jun 2024 - now

  Communications Coordinator