Priya Nandagopal

Priya Nandagopal

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location of Priya NandagopalKozhikode, Kerala, India

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  • Timeline

  • About me

    Customer Management and Sales Lead, Customer Experience, Customer Acquisition, Data Analysis

  • Education

    • Customer Experience Professionals Association

      2020 -
      Certified Customer Experience Professional (CCXP) Customer Experience Management
    • Project Management Institute

      2013 -
      Project Management Professional Project Management
    • Providence Women's College; University of Calicut

      1990 - 1993
      Bachelor of Arts (BA) English Literature
    • St Joseph's Anglo Indian Girls High School

      1976 - 1988
  • Experience

    • British Council

      Aug 2005 - Jan 2015

      • To manage the British Council’s global programmes for Schools, Higher Education and Vocational Education across the UAE, and their various components within budget, on time and to agreed quality standards• To plan and develop the strategy for Education projects, including strategies to generate income for sustainability• To manage the delivery of high quality events and activities to achieve the British Council’s strategic outcomes • To actively monitor, manage and report on financial status and risks • To develop and maintain active relationships and networks, with our various governmental organisations including the Ministry of Education, Ministry of Higher Education and Scientific Research, National Qualifications Authority and Abu Dhabi Education Council, in the UAE• To monitor, evaluate and communicate the effectiveness of outcomes of projects/activities to enable team to repeat successes, act on lessons learnt and improve quality Show less Responsibilities include:• To manage two global programmes for schools across the UAE, - namely Connecting Classrooms and Rivers of the World - and their various components within budget, on time and to agreed quality standards• To plan and develop the strategy for schools projects• To actively monitor, manage and report on financial status and risks • To manage the delivery of high quality events for schools to achieve the British Council’s strategic outcomes • To develop and maintain active relationships and networks, especially with the education authorities in the UAE• To support the development of a project team with effective knowledge-sharing between the team and with regional colleagues and UK sector team and stakeholders• To monitor, evaluate and communicate the effectiveness of outcomes of projects/activities to enable team to repeat successes, act on lessons learnt and improve quality Show less Responsibilities include:• To coordinate the delivery of high quality events and projects for Schools, Vocational Education and Higher Education sectors across the UAE to achieve the British Council’s strategic aims and objectives for education• To perform all financial processes related to the role accurately and in a timely manner, including securing quotations, negotiating with suppliers, raising purchase orders, and following up on invoices and payments • To maintain stock and ensure proper handling and expenditure of stationery, refreshment items, books and collaterals • To review commitments regularly and feedback to Project Manager to ensure risk is managed effectively Show less

      • Project Manager - Education and Skills

        Apr 2014 - Jan 2015
      • Project Manager - Schools Education

        Sept 2008 - Mar 2014
      • Projects Coordinator

        Jul 2006 - Aug 2008
      • Customer Advisor

        Aug 2005 - Jun 2006
    • British Council

      Sept 2015 - Jul 2024
      • Customer Management and Sales Lead - Gulf South

        Jul 2023 - Jul 2024
      • Customer Services Manager

        Sept 2015 - Jul 2023
  • Licenses & Certifications

    • Certified Customer Experience Professional

      Customer Experience Professionals Association (CXPA)
      Oct 2020
      View certificate certificate
    • CXPA Professional Member

      Customer Experience Professionals Association (CXPA)
      Nov 2019
      View certificate certificate
    • Lean Six Sigma Green Belt

      The Council for Six Sigma Certification (CSSC)
      Jan 2023
      View certificate certificate
    • Prevent Toxic Work Cultures as a Manager

      LinkedIn
      Dec 2022
      View certificate certificate
    • Lean Six Sigma Black Belt (ICBB)

      The Council for Six Sigma Certification (CSSC)
      Jan 2023
      View certificate certificate
    • Project Management Professional (PMP)

      Project Management Institute
      Mar 2014
    • CXPA Professional Member

      Customer Experience Professionals Association (CXPA)
      Nov 2019
      View certificate certificate