
Priya Nandagopal

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About me
Customer Management and Sales Lead, Customer Experience, Customer Acquisition, Data Analysis
Education

Customer Experience Professionals Association
2020 -Certified Customer Experience Professional (CCXP) Customer Experience Management
Project Management Institute
2013 -Project Management Professional Project Management
Providence Women's College; University of Calicut
1990 - 1993Bachelor of Arts (BA) English Literature
St Joseph's Anglo Indian Girls High School
1976 - 1988
Experience

British Council
Aug 2005 - Jan 2015• To manage the British Council’s global programmes for Schools, Higher Education and Vocational Education across the UAE, and their various components within budget, on time and to agreed quality standards• To plan and develop the strategy for Education projects, including strategies to generate income for sustainability• To manage the delivery of high quality events and activities to achieve the British Council’s strategic outcomes • To actively monitor, manage and report on financial status and risks • To develop and maintain active relationships and networks, with our various governmental organisations including the Ministry of Education, Ministry of Higher Education and Scientific Research, National Qualifications Authority and Abu Dhabi Education Council, in the UAE• To monitor, evaluate and communicate the effectiveness of outcomes of projects/activities to enable team to repeat successes, act on lessons learnt and improve quality Show less Responsibilities include:• To manage two global programmes for schools across the UAE, - namely Connecting Classrooms and Rivers of the World - and their various components within budget, on time and to agreed quality standards• To plan and develop the strategy for schools projects• To actively monitor, manage and report on financial status and risks • To manage the delivery of high quality events for schools to achieve the British Council’s strategic outcomes • To develop and maintain active relationships and networks, especially with the education authorities in the UAE• To support the development of a project team with effective knowledge-sharing between the team and with regional colleagues and UK sector team and stakeholders• To monitor, evaluate and communicate the effectiveness of outcomes of projects/activities to enable team to repeat successes, act on lessons learnt and improve quality Show less Responsibilities include:• To coordinate the delivery of high quality events and projects for Schools, Vocational Education and Higher Education sectors across the UAE to achieve the British Council’s strategic aims and objectives for education• To perform all financial processes related to the role accurately and in a timely manner, including securing quotations, negotiating with suppliers, raising purchase orders, and following up on invoices and payments • To maintain stock and ensure proper handling and expenditure of stationery, refreshment items, books and collaterals • To review commitments regularly and feedback to Project Manager to ensure risk is managed effectively Show less
Project Manager - Education and Skills
Apr 2014 - Jan 2015Project Manager - Schools Education
Sept 2008 - Mar 2014Projects Coordinator
Jul 2006 - Aug 2008Customer Advisor
Aug 2005 - Jun 2006

British Council
Sept 2015 - Jul 2024Customer Management and Sales Lead - Gulf South
Jul 2023 - Jul 2024Customer Services Manager
Sept 2015 - Jul 2023
Licenses & Certifications
- View certificate
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Certified Customer Experience Professional
Customer Experience Professionals Association (CXPA)Oct 2020 - View certificate
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CXPA Professional Member
Customer Experience Professionals Association (CXPA)Nov 2019 - View certificate
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Lean Six Sigma Green Belt
The Council for Six Sigma Certification (CSSC)Jan 2023 - View certificate

Prevent Toxic Work Cultures as a Manager
LinkedInDec 2022 - View certificate
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Lean Six Sigma Black Belt (ICBB)
The Council for Six Sigma Certification (CSSC)Jan 2023 
Project Management Professional (PMP)
Project Management InstituteMar 2014- View certificate
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CXPA Professional Member
Customer Experience Professionals Association (CXPA)Nov 2019
Languages
- enEnglish
- hiHindi
- maMalayalam
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