
Michelle Wolff
Customer Service

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About me
Executive Assistant at Catalent Pharma Solutions
Education

Franklin High School
2009 - 2013
Rowan University
2015 - 2017Bachelor’s Degree Communication Studies GPA: 3.75
Raritan Valley Community College
2013 - 2015Communications
Experience

Just Subs
Aug 2012 - Sept 2017Customer Service• Fulfill in-person customer orders and tend to any visitors with unsatisfactory customer experiences to further improve customer service efforts at Just Subs. • Log customer and vendor inquiries over the phone for prompt order completion. • Execute closing procedures which includes organizing and sanitizing the kitchen area in preparation for the morning staff.• Train new hires on order fulfillment and closing procedures.

Rowan University Communication Studies Club
Sept 2015 - May 2017MemberAttends meetings, gives input, and participates in club events.

Rowan University
Sept 2015 - Dec 2015Student AidOrganized class content for student with writing disability.

Her Campus Media
May 2016 - May 2017Wrote content monthly for the Rowan Her Campus Magazine. Manages and post content to social media pages such as Instagram, Twitter and Facebook. Update followers on news as well as communicates with these followers. Takes detailed notes at meetings and sends out emails to club members. Overall keeps the club organized and the members informed.
Writer
Sept 2016 - May 2017Social Media Director
Aug 2016 - May 2017Secretary
May 2016 - May 2017

I AM THAT GIRL
May 2016 - May 2017MemberAttended weekly meetings, shared stories and showed support to each member.

Mandell’s Clinical Pharmacy
Sept 2017 - Feb 2018Receptionist•Handles calls with outside vendors and patients by assisting with their questions and inquiries as well as face to face communication.•Tracks FedEx packages online. Finds solutions to delivery exceptions and communicates delivery issues to patients as well as communicates with FedEx to solve these issues.•Works with Docusigns.•Uses Excel and Microsoft word on a daily basis.

Catalent Pharma Solutions
Mar 2018 - nowAssistant to:-Senior Vice President, Chief Human Resources Officer (March 2025-present) -Vice President, Chief Accounting Officer (January 2025-present)-Vice President, Strategy and Government Affairs (August 2019-present)-Vice President, Corporate Development (August 2021-present) -Senior Vice President, Strategy and Corporate Development (August 2022-February 2025) -Vice President, Business Transformation & Integration Officer (April 2024-January 2025) -Senior Director, Corporate Strategy (January 2021-March 2024)-Director, Corporate Development (May 2021-March 2024) Show less •Assistant to the Executive Assistant of the Office of the Chairman & CEO, Head of Administration and the assistant to the VP, Strategy & Corporate Development.• Co-Leader of the Employee Resource Group called RYZE UP- Next Generation. •Currently on the Senior Leadership Team planning committee and Board of Director’s planning committee.•Assists Executive Leadership Team EA’s with the creation and updating of travel itineraries.•Creates and submits expense reports in a timely manner.•Books car services and other reservations.•Creates Global documents to provide information for all admins at Catalent.• Receiver for JDE. Show less
Executive Assistant
Nov 2022 - nowSenior Administrative Assistant
Dec 2021 - Oct 2022Administrative Assistant
Jan 2021 - Dec 2021Corporate Assistant
Mar 2018 - Dec 2020
Licenses & Certifications
- View certificate

Thriving @ Work: Leveraging the Connection between Well-Being and Productivity
LinkedInJun 2020 - View certificate

Improving Your Focus
LinkedInJun 2020 - View certificate

HR as a Business Partner
LinkedInJan 2019 - View certificate

Working with Upset Customers
LinkedInJun 2020
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