Mandeep Bajaj

Experience

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  Convergys

  Sept 2010 - Jul 2014

   Responsible for Quality Audits for agents of various contact centers across United States as per the SLA defined by the client. Partnered with the client for planning and successfully completing special project as per the requirements for developing marketing strategies.  Also includes lot of analysis that we are doing on the basis of database provided to us by the client And make presentations to explain what the areas of opportunity are by listening to the calls and also suggesting the client that what measures can be taken in order fix these grey areas and make it a flawless data Responsible for setting target for the team of different projects for the scorecard and minimizing errors by auditing random calls of Quality Evaluators on various projects as per the Sales standards set by AT&T. Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement. Show less

  • Team Leader Intern -Sales

    Jan 2014 - Jul 2014

  • Team Leader Intern-AT&T NOC

    Jun 2013 - Dec 2013

  • Sr Quality Advisor

    Nov 2011 - Jun 2013

  • Quality Advisor

    Sept 2010 - Nov 2011
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  MattsenKumar LLC

  Aug 2014 - Oct 2015

  Sr. Team Leader

  Business Insight Group

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  Optum Global Solutions

  Oct 2015 - now

  Service Delivery Manager