Annie Steffi Ignatius

Experience

• 

  Bishop's School

  Jun 2018 - Dec 2019

  English Teacher

  English TeacherDevelop lesson plans and taught in senior section.Modify curriculum and teaching style to accommodate diverse learners.Created inquiry based projects to enhance students' literacy skills and interest in literature.Encourage interactive and engaging discussion in a respectful environment to optimize learning experience.Prepare comprehensive test materials to evaluate students' understanding of course materials.Attend English Department staff meeting and discuss departmental matters. Show less

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  Concentrix

  Feb 2020 - Jun 2021

  Customer Service Advisor

  Effective Communication:Demonstrated strong verbal and written communication skills by resolving customer inquiries and complaints promptly and courteously.Problem-solving Skills:Successfully resolved complex customer issues by analyzing situations, identifying solutions, and implementing effective resolutions, leading to improved customer satisfaction.Empathy and Patience:Displayed empathy and patience when addressing customer concerns, fostering positive interactions and enhancing overall customer experience.Product Knowledge:Utilized comprehensive product knowledge to provide accurate information and recommendations to customers, resulting in increased sales and customer loyalty.Adaptability:Adapted quickly to changing priorities and procedures, ensuring seamless delivery of exceptional customer service in dynamic environments.Teamwork:Collaborated effectively with team members to optimize service delivery, sharing knowledge and resources to meet and exceed customer expectations.Time Management:Demonstrated strong time management skills by efficiently handling multiple customer inquiries and tasks simultaneously while maintaining service quality and adherence to deadlines.Attention to Detail:Maintained meticulous attention to detail in processing orders, documenting interactions, and ensuring accuracy in all customer-related tasks.Conflict Resolution:Successfully de-escalated conflicts and resolved disputes to achieve mutually beneficial outcomes for customers and the company, preserving customer satisfaction and loyalty.Customer Satisfaction:Contributed to improved customer satisfaction metrics by consistently delivering high-quality service and exceeding performance targets, as evidenced by positive customer feedback and increased retention rates. Show less

• 

  Loreto Convent , Ranchi

  Sept 2021 - Feb 2022

  English Teacher

  Homeroom TeacherDeveloped and implemented well round curriculum designed for students of Grade 5.Encouraged the social development of the students by facilitating meaningful opportunities.Provided various hands-on activities to promote critical thinking skills.Monitored and recorded progress of students and created plans for improvement.

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  Taurian World School

  Apr 2022 - Feb 2023

  English Teacher

  English TeacherProviding optimal care and support to studentsCreated and implemented lesson plans based on child led interests and curiositiesEncouraging students to actively participate and explore new things with fellow classmatesMaintaining organized file for each student containing documents indicative of their progressFacilitate outdoor learning experiences and involvement of nature as much as possibleFollowing school policies and regulations regarding safety and school procedures at all timesDiscussed pupils' progress with parents and carers, building open and honest relationships. Show less

• 

  St. Michael's School Ranchi

  Mar 2023 - Jun 2023

  Teacher of English
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  Lady KC Roy Memorial

  Jun 2023 - Oct 2023

  Teacher of English