Karan Kkeswanni

Experience

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  TATA TELESERVICES LTD.

  May 2010 - Jun 2010

  Summer Intern

  Role:Summer InternAlarm Management Project

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  Idea Cellular Ltd

  Jun 2011 - Jul 2011

  Summer Intern

  Role:Summer InternWorked in the Networks Department(Knowledge on BTS,BSC,MSC,etc)

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  Tata Consultancy Services

  Sept 2012 - Nov 2015

  Systems Engineer

  SummaryCLIENT - ROYAL BANK OF CANADAManaged cross-functional issues related to internet banking, ATMs, anti-money laundering systems, POS; Liaised with cross-functional teams and international vendors across 7 countries as an incident and problem analyst for a Fortune 500 bankRole description:Incident and Problem Analyst -Production Support - (Incident and Problem Management Team)• Led and managed a team serving as a single point of contact for both TCS and RBC Management.• Collaborated with geographically diverse clients to resolve incidents and provide solutions and Root Cause Analysis (RCA) of issues in the RBC Channels applications or production environment, without SLA breach.• Application Support and Maintenance in providing necessary assistance during patching, maintenance, upgrades, quality assurance and control, and other related activities associated with operating an application.• Composed critical reports (health check reports, intraday reports) reflecting overall system performances and were sent to senior management of TCS and RBC. • Ensure appropriate tracking of issues, service levels and Key Performance Indicators (KPIs).• Regular review of the documentation for both Disaster Recovery (DR) and Business Continuity (BC) plans• Looking in-depth into application logs/DBs/configuration files to find the exact root cause of issues• Participated as change owner in the Change Advisory Board (CAB) and ensure that changes are recorded and then evaluated, prioritized, planned, tested, reviewed, authorized, documented and implemented in a controlled manner.• Primary Offshore SME (Subject Matter Expert) for multiple applications.Stability and Risk Management:•Monitored end-to-end payment workflow, system health, database servers and payment channels to ensure smooth payment processing and no SLA breach.•Assessed system for the possibilities of automation and made sure that these were incorporated in the system. Show less

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  RBC

  Sept 2016 - Jan 2017

  Configuration Management Analyst | Digital Cheque Processing | DICE | Technology & Operations

  Program - The DICE(Distributed Image Capture and Exchange) program aims to minimize the use of the paper-based cheque processing method through the use of digital image processing. SummaryInterface between QA Managers, Development Managers, Maintenance Managers and Project Managers.Confident enough to provide reporting as well as meeting updates to the Program Managers and Senior IT Management.Manage the release life-cycle which includes scheduling, coordinating and the management of releases across the enterprise for multiple platforms and applications. Also, provide tools and services to help product management and project teams manage and deploy releases into production.Responsible for implementing and managing release processes on in-house/vendor applications for the progression of code in the development, test, and production environments.Roles and Responsibilities•Facilitate small and large group meetings for process design, decision making, problem solving and process review & implementation.•Customized Business Views using DQL(Domain Query Language) on HPQC.•Work with technology partners (e.g. Solution Designers and Architects) to research and analyze current state system capabilities and define technology solutions options and recommendations.•Assist testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.•Managed outages and maintained complete list of deployments on different environments with all details on MS Excel and strong experience of Version Control and Document Management Storage(SharePoint)•Created different process flows for Incident Management & Software Configuration Management using Visio.•Implementation of Sprint Backlog (parameter/configuration changes) every 2 weeks after co-ordinating with 3rd Party Vendors, Technical Team & QA (SCRUM – Agile Framework) in accordance with Sprint Planning session. Show less

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  Thales

  Apr 2017 - Jul 2017

  Configuration Management Analyst

  SummaryMaintain configuration management systems and processes over the lifecycle of a product to support company and project goals with respect to quality, consistency, scope, and cost.Role description:• Maintains CM requirements through review of contractual documentation and develops/tailors CM processes and project specific CM plans using various tools• Perform software code audits for multiple regions and give sign off to development team.• Define, document, implement and continually review and improve CM procedures and policies• Maintain system / hardware baselines in accordance with change and configuration control policies and processes• Maintain software baselines(ClearCase Tool) with engineering inputs, and is involved in either software build creation activity, or by planning, organising, and performing software configuration audits and SCM surveillance activities• Interfaces and participates in activities directly and indirectly involved in CM processes, and identify parties that may be involved, within and outside the organisation, including and not limited to Projects, Production, Engineering, CM Tool Integration(ClearCase and ClearQuest), Contract Manufacturers, and Vendors on configuration control and change through all phases of project• Ensures product items become identifiable configuration items (with appropriate complexity, and scope),and are released in a timely and controlled manner• Track the developmental activity of configurable items and associated technical documentation to ensure proper definition of an item Show less

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  RBC

  Aug 2017 - Jul 2022

  • On-boarded 7 US Compliance applications as team lead to new SRE tools (UrbanCode, PagerDuty, Dyantrace) and created Disaster Recovery Plans • Directed US application team as application custodian to automate batch job and notifications increasing work efficiency by 83%• Decommissioned 2 internal applications (with Data archive policy) and migrated/upgraded to vendor application as Scrum Master across 3 geographical locations without any development team involvement which increased user acquisition by 50%.• Facilitated JAD sessions for implementation of annual internal questionnaire for over 8000 users• Work closely with development and testing teams, business analysts and business users/stakeholders as a Scrum Master.• Regular manual and automated deployments as per Agile methodology on UAT and Production environments using UrbanCode• Organize walkthrough reviews of technical specifications of production rollouts and provide approval for implementation plans• Facilitate small to large group meetings for decision making, problem solving and solution implementation to accomplish resolution of defects within decided ETA• Coordinate UAT and Production release and raise change request implementations, infrastructure upgrades, security patches,technology mitigations, PIVs, etc.• Work with the developers, various support teams, vendors and global business users to address incidents/issues, and implement enhancements for compliance functions• Resolve incidents/issues and escalate in timely manner.• PIV (Post Implementation Verification) Health Check on Application and new functionalities implemented• Maintain release calendar and document production issues with problem resolutions on Confluence/Sharepoint• Conduct Disaster Recovery (DR) and Business Continuity (BC) plans annually and document remediate issues of concern.• Involved in Root Cause Analysis and fixing of complex production defects in Hot fix releases.• Familiar with DEVOps, CI/CD pipelines Show less SummaryRelease Management across Enterprise Payments and Trade and as part of Trade Modernization Implementation Program where four end-of-life trade finance systems replaced with one SaaS integrated platform managing the code implementation on multiple test environments and production as wellRole description• Liaising with multiple applications/interfaces teams as a part of Execution and Delivery Team with respect to code deployments.• Managing release management for Enterprise Payments & Technology along with Digital Business Channels• Planning, scheduling and execution of code implementation in multiple test environments with defect resolution• Actively engaged in defect triage meetings to accomplish resolution of defects within decided ETA• Involved in Code implementation in test environments and production of multiple downstream interfaces/applications as part of the whole program.• Facilitates and reinforces communication and updates to the process and or tool to members within the assignment group• Actively involved in Project Management activities on Planview, MIS(management information systems), Tableau• Actively worked with Global Technology Infrastructure team to setup MPLS connection between vendor and RBC data centres• Assured multiple teams are in sync with each other in test phases to flow the test data seamlessly for testing.• Worked on modifying use cases for a particular application due to change in requirements.• Managing change requests and impact analysis through the lenses of schedule, work effort, requirements, scope and cost.• Created IT implementation plan for code deployment in production including communication, contingency and roll-back plan.• Strong experience with Version Control and Workflow Management Softwares(JIRA, Confluence, SharePoint)• Actively involved in Data Migration from four legacy applications to one Software as a Service vendor application and providing customized reports to Business Units from SAP BOBJ Show less

  • Senior Lead Business Systems Analyst - Production Support Team

    Sept 2018 - Jul 2022

  • Configuration Management Analyst|Enterprise Payments & Trade|Retail Banking|Technology & Operations

    Aug 2017 - Aug 2018
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  Citi

  Jul 2022 - now

  Assistant Vice President, Release Management (IT Program Management and Service Delivery Team)

  * Developed release management process aligning to SAFe and created quantifiable dashboards for fix versions across multiple journeys on JIRA* Created Technology Engineering Dashboard on Tableau to capture data metrics(MTTR, Average Lead Time, Change Failure Rate, etc) for senior leadership team.* Planned, maintained, and forecasted Release Calendar for multiple Journeys across the globe on Confluence for minor and major releases. * Drive Effective Delivery: Lead the Agile Release Train (ART) to ensure alignment, effective planning, and on-time delivery of high-quality products. Balance execution with organizational goals, driving teams to meet business objectives.* Navigate Constraints: Identify and address organizational challenges that hinder team performance. Collaborate with leadership to remove roadblocks and foster an environment of continuous improvement.* Cultivate Agile Mindset: Coach teams to embrace change and agile principles, addressing resistance to ensure continuous improvement and alignment with agile practices.* Execution & Accountability: Hold teams accountable while providing support for successful delivery. * Strategic Leadership: Apply deep agile knowledge to make informed decisions, prioritize high-impact work, and guide the ART toward long-term success.* Facilitate Communication: Act as the central communication hub across the ART, ensuring transparency and alignment among stakeholders through effective program-level ceremonies.* Oversee Quality & DevOps: Collaborate with QA and DevOps teams to integrate and optimize testing, deployment, and automation processes, ensuring high standards are maintained across the development lifecycle. Cross-functional collaboration: Foster collaboration between QA, DevOps, and development teams, promoting shared responsibility for quality and operational excellence Show less