Taarun R

Experience

• 

  Dell Technologies

  Nov 2005 - now

  • Leading a dynamic team of 5-8 professionals across India and Brazil, managing workloads with Azure DevOps Cloud and JIRA to ensure efficient project delivery• Overseeing performance testing within the IT Release Management Roadmap, identifying enhancements, and directing optimization efforts across development teams• Conducting personalized one-on-one meetings to address team members' challenges and career aspirations, fostering a supportive environment that encourages growth• Collaborating closely with directors and stakeholders for budget planning and approvals, aligning resource allocation with organizational goals for upcoming fiscal years• Spearheading initiatives to drive team performance improvements and innovative delivery methods, maintaining a focus on 4DX goals for the Performance Engineering organization• Implementing and managing stringent security and infrastructure compliance measures, addressing vulnerabilities, and ensuring robust system integrity• Optimizing infrastructure utilization by auditing and rationalizing assets, achieving significant cost savings and operational efficiency• Troubleshooting complex issues related to virtual machines and container technologies (Docker, PKS Clusters), coordinating with platform teams and external vendors to resolve challenges swiftly• Serving as an infrastructure consultant to platform development teams, advising on appropriate technology stacks and infrastructure set up to meet project requirements• Achieving a $20,000 cost reduction by implementing strategic initiatives that are resolving longstanding infrastructure challenges Show less • Managed and resolved system and environmental issues to ensure high availability and stability, documented events, and performed routine maintenance• Oversaw access and deployment management, implementing controls to stabilize environments and manage changes effectively• Coordinated with shared services teams to accelerate resolution of environmental issues, enhancing system performance and reducing downtime• Led defect and incident management processes, identifying and addressing process gaps to streamline operations and improve responsiveness• Developed a deep understanding of new and emerging technologies to keep the team informed and technically proficient• Handled stakeholder escalations through constant interaction and skillful relationship management, maintaining high satisfaction levels• Managed a team of 5 staff based in India and Brazil, fostering a collaborative and supportive work environment• Collaborated with directors and stakeholders on budget planning and resource allocation for future fiscal years, securing necessary approvals• Introduced innovative strategies to optimize team performance and delivery, promoting continuous improvement and efficiency• Mentored team members, facilitating professional growth and development within the organization Show less The role involves, providing support to support functions (L2’s), trying to duplicate and replicate problems faced by end users, and provided feedback to Dell Product Group and Quality Engineering on the technical aspects of the issue replication done in the LAB, through conference calls. Coordinating the with Training & Development team to validate the content of the product material available for the front line, also in procuring new system to the Technical support LAB, to ensure that the front line is trained well in advance before the product launch, conducting ‘New Product Training’ for the Technical Support Specialists & the agents that they support, updating and maintaining the LAB inventory, and decommissioning obsolete system models and making way for the new and pre-release models, driving an new product launch & applications as projects and tracking progress of through knowledge check assigned to the floor, acting as a technical advisor for business owner on negative customer experience root cause analysis on a daily basis through meetings. Attending conference calls on Call Deflection & Web resolve rate, which is to minimize impact of service levels on phone support queues, creating knowledge base articles for new issues identified with the product line. Actively involved in streamlining & simplifying the current process followed by technical support in escalating issues with the system. Acting as a single point of contact for all the L2 Coaches and Dispatch Quality Analyst, for unresolved issues. Trained by Dell International Product Support on Analytical Troubleshooting through a workshop, in Bratislava, Involved in Outsource Partners launch and transition process Show less

  • Principal Software Engineer - Performance Engineering

    May 2020 - now

  • Principal Software Engineer - Application Management

    Oct 2018 - May 2020

  • Application Management Advisor

    Aug 2015 - Oct 2018

  • Project Program Management Sr. Analyst - Tech Support

    Sept 2012 - Aug 2015

  • Technical Support Specialist II

    May 2011 - Sept 2012

  • Technical Support Specialist

    Sept 2008 - May 2011

  • Senior Dispatcher/Warranty Cost Analyst

    Jul 2008 - Sept 2008

  • Technical Support Expert/ Advance Resolution

    Dec 2006 - Jul 2008

  • Project Program Management Sr. Analyst

    Nov 2005 - Dec 2006