Joshua Dunn

Experience

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  Orange County Public Library

  May 2005 - Aug 2012

  Produced marketing materials for internal and external audiences regarding programs. Provided graphic design concepts for library social media channels and websites. Nominated as the library’s Information Technology Liaison. Launched social media channels for the library’s outreach efforts. Selected to serve on Orange County committee to draft social media usage policy. Developed concepts and maintained programs and events for young adults and adult services. Aided library staff in shelving materials and ensuring materials were sorted correctly. Promoted in 2006 to Library Service Desk Assistant for exceptional customer service. Promoted in 2009 to Library Assistant II in Information Services and Reference. Proven ongoing support for all library areas toward programming and services expansion efforts. Received high marks for excellent customer service satisfaction.

  • Library Assistant II

    Nov 2009 - Aug 2012

  • Library Assistant

    May 2005 - Nov 2009
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  Sports Endeavors

  Nov 2006 - Apr 2007

  Customer Service Representative

  Answer phone calls from customers, place customer orders, track customers' orders, discuss and help customers with certain sports products/items, and answer customer service questions about orders placed by the customers. Earned 22 Goal Certificates for excellent customer service scores from monitoring.

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  University of North Carolina at Greensboro

  Oct 2009 - Mar 2010

  Staff Writer (The Carolinian)

  Writer for the Arts & Entertainment division of the University of North Carolina - Greensboro Newspaper. Wrote articles on movie and album reviews, featured singles and LPs, and reviewed entertainment-related events. Accomplished a feature with recording artist Brandi Carlile including an interview with the artist.

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  Dick Broadcasting Company, Inc.

  Aug 2013 - Dec 2013

  Promotions Intern

  Developed a photo recap of events intended for station sponsors on event success. Accounted for the station’s marketing materials and prepared packages for event appearances. Managed events calendar through the station’s content management system. Participated in on-air segments with the morning show and trained for on-air voice tracking. Edited commercial logs for on-air delivery.

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  Matthew's Chocolates

  Jun 2014 - May 2015

  Shop Manager

  Implemented product manual for training purposes and product knowledge. Wrote and trained staff on procedural changes and daily operations of shop management. Instructed customer service training with the team regularly. Proposed and created inventory management days to account for product accuracy and loss. Implemented digital staff scheduling.

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  University of North Carolina at Chapel Hill

  Aug 2014 - Nov 2014

  (Temp) Public Communications Specialist

  Developed marketing materials and brand identity for a global 3-day conference; managed the eventcoordination. Organized Lunch & Learns featuring special guests on environmental topics. Initiated social media plan and platforms for a global conference. Coordinated communications with the department highlighting upcoming events.

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  Town of Chapel Hill, NC

  Jan 2015 - Sept 2015

  Library Experience Specialist - Adult

  Assisted community utilizing Media Lab with guidance on film and sound production projects. Valued by colleagues as a point-of-reference contact to educate patrons on utilizing digital resource databases offered by the library. Received referred patrons requiring assistance in audio/visual setup in meeting rooms. Developed reading lists and display signs to excite patrons to read selected subjects. Received high marks on customer service and value in delivering reference assistance.

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  BASF

  May 2015 - now

  Develop and implement global online and visual communications strategies for internal and externalaudiences to support research and innovation priorities. Improve functionality and quality of internal and digital channels to ensure high-value sites. Oversee the creation and delivery of all online and visual communications to complement and strengthen internal and external communications activities. Support leadership with employee messages. Develop materials supporting events and conferences. Show less

  • Communications Manager

    May 2023 - now

  • Internal Communications Manager

    Nov 2022 - May 2023

  • Online & Visual Communications Manager

    Aug 2021 - Nov 2022

  • Online & Visual Communications Specialist

    Jan 2018 - Aug 2021

  • Communications Coordinator

    May 2015 - Jan 2018
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  Self Employed - Photography

  Jan 2016 - Dec 2017

  Freelance Photographer

  Freelance photographer and videographer. I capture portraits of individuals, couples, families, scenery, real estate and product. Videography in news presentation and documentary.