Tushar Ambre

Experience

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  Comprompt Solutions LLP

  Sept 2004 - Sept 2006

  Field Engineer

   SLA Management Technical support for Security related softwares includes software firewalls, anitivirus solutions, as well Accounting & Astrological softwares. Securing client systems from threat, viruses and other malicious. Installing Netcore/ Pragati Linux mail server. Critical checklist verifications for clients Concerns & issues with engineers & client. Daily call analysis & provide technical guidelines to teams Installation of Software & Operating Systems Show less

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  ITSource Technologies Limited

  Oct 2006 - Apr 2008

  Desktop Support Engineer

  o Responsible for achieving the targets as per WIPRO SLA at customer location. Technical Specialist for the Entire West Region for any IT Infrastructure Support Implementing ISO guidelines on the site towards 3 major aspects i.e. Call Management, Asset Management & Vendor Management.

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  Wipro Limited

  Apr 2008 - Apr 2010

  Team Lead/ Project Lead

   Responsible for Daily Incident Management, West Region  Change management Escalation management SLA, MIS

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  Accenture

  Oct 2010 - now

   Responsible for supporting; coaching; developing and supervising a group of employees in Operations environment. Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques. Review CMS statistics on a daily basis and provide constructive feedback. Provide Subject Matter Expertise. Ensure training needs of subordinates are met. Assist to modify operations as and when needed to meet service level agreements under supervision of leadership Resolve escalated customer issues. Hold team meetings on a regular basis with direct reports. Communicate all process and client changes to direct reports within specific timeliness Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. Show less

  • IT Operations App/Cloud Specialist

    Oct 2021 - now

  • IT Operations Team Lead

    Oct 2010 - now