Hannah Phillips

Experience

• 

  Susa Hibachi Grill

  Jan 2014 - Aug 2014

  Waitress

  - Processed cash and credit transactions- Developed customer base and close relationships with patrons of the establishment- Provided positive and prompt service while taking orders, preparing tables, serving food, and closing check to ensure returning customers and business- Trained new employees to demonstrate reliable and friendly service, perform the duties of setting tables, completing and delivering orders, and managing checks

• 

  Pinehurst Resort & Country Club No. 9

  Jun 2015 - Dec 2015

  Receptionist, Pool Attendant, Tennis Shop Attendant

  - Executed front desk support including, but not limited to answering phones, taking messages, directing calls, scheduling for events, greeting and attending to members, guests, and staff- Recorded member purchases in two retail areas to maintain accurate account information for club accountant- Created positive interpersonal relationship with member, guests, and staff to establish a community within the Country Club

• 

  Dixon Hughes Goodman LLP

  Jun 2017 - Aug 2017

  Audit Intern

  - Conducted weekly audits with a group of three experienced auditors by rotation- Edited audits for finalization to ensure accuracy for client satisfaction- Collaborated with clients in a positive way by putting customer needs as a priority

• 

  SPCA of Wake County

  May 2018 - Aug 2018

  Events Intern

  - Managed biweekly Cat Tales Reading Program sessions to provide a fun and pressure-free environment for children grades K-5 to help develop their reading abilities by reading their favorite stories to sheltered pets- Solicited, documented, and stored donations for the 23rd annual fundraising gala that supports the year-round operations of the non-profit organization- Led third-party events to educate attendees about organization’s mission and promote adoption of homeless shelter pets

• 

  Walt Disney World

  Jan 2019 - Jul 2019

  Cast Member

  - Interacted with guests by offering guidance, forming resolutions, and providing entertainment to contribute to company’s mission of creating happiness- Marketed merchandise, attractions, and menu specials to patrons of Magic Kingdom, whose daily attendance averages 57,000- Maximized profits by processing hundreds of cash and credit transactions promptly and informatively

• 

  Fanimal

  Aug 2019 - Mar 2020

  Program Coordinator

  - Co-created the Learn, Earn & Return Program to guide animal enthusiasts in the direction of animal-focused careers- Mentored six program participants through weekly correspondence- Generated and published content through WordPress for Creature Feature News, a weekly publication of current animal news- Logged contact data into email marketing database ActiveCampaign to organize and maintain connections totaling over 1,000 - Utilized social media platforms to market the organization’s offerings that center around its mission of animal welfare- Managed grant applications for nonprofit program operations Show less

• 

  Discover Durham

  Jan 2020 - May 2020

  Public Relations Intern

  - Studied the organization's objectives, promotional policies, and needs to build public relations strategies that influence public opinion and promote products, ideas, and services- Organized and maintained database for bi-annual media mission invitations, totaling over 300

• 

  Durham Convention Center - Spectra Venue Management

  Feb 2020 - May 2021

  - Direct all aspects of events taking place including developing, coordinating, and supervising all event-related activities key to the operation of the venue while accounting for financial and time constraints- Transform clients’ visions and needs into exemplary events through extensive communication and thoughtful planning and execution- Oversee, train, and correspond with event staff in order to successfully assign event tasks, offer commendable customer service, and carry out all event logistics while maintaining a safe and healthy work environment- Utilize Ungerboeck, an event management software, to generate Banquet Event Orders, record expenditures, file event-related documentation, complete event checklists, develop invoices, and wrap up event settlements/billing- Update and create staff trainings, event-related documentation, and system practices to enhance efficiency and ensure all event details are covered and implemented- Aide in the creation and execution of the facility’s ReOpening Guide, GBAC Certification, and new best practices to safeguard the health and safety of staff and clients Show less

  • Event Manager

    Apr 2020 - May 2021

  • Event Assistant

    Feb 2020 - Apr 2020
• 

  SWFL Inc.

  May 2021 - Sept 2023

  • Director of Programs and Events

    Mar 2022 - Sept 2023

  • Events and Marketing Manager

    May 2021 - Mar 2022
• 

  Epic Notion

  Sept 2023 - Sept 2024

  Account Manager