Raghavendra Nayak

Experience

• 

  Applied Materials

  Jun 2015 - Aug 2016

  Service Desk Coordinator

  1) Receiving new asset2) Upload in ServiceNow 3) Follow-up for SAP sticker4) Mail Management5) Deploying the Laptops Desktops6) Tracking Ticketing SLA7) Vendor Invoice payment8) Invoice Soft/hard Copy Processing9) Checklist Maintenance folder"​10) following Mails per the Escalation matrix11) GIS Validation procedure12) Checklist to fill13) Telecom service management barring14) VPN related Aruba Device Management15) Respective email ID support16) Tracker update17) Incident Management18)Service Request Management19) Asset Management20) EUD Remote support Show less

• 

  Accrete Hitech Solutions / Applied Materials ODC

  Aug 2016 - Feb 2022

  IT Project Manager

  • Planning and Defining Scope, Activity Planning and Sequencing• Resource Planning, Developing Schedules• Time and Cost Estimating• Developing a Budget• Documentation, Creating Charts and Schedules• Risk Analysis, Managing Risks and Issues• Monitoring and Reporting Progress• Team Leadership• Strategic Influencing, Working with Vendors• Scalability, Interoperability and Portability Analysis• Controlling QualityProject Plan Execution:• Developed a complete Applied Materials ODC setup and IT environment and Established a new Infrastructure setup• Supervised to establish new data center for 100 Capacity with 2 core Cisco switches and 2 routers with a Cisco Unified Calling server for VOIP.• Assigning Cisco IP Phones, enabling the Services and Network Integration.• Maintaining ODC Network infrastructure Applied Materials and Network Team.• Additional Responsibilities: Supervision in Establishing the Access control System and Fire Emergency System in premises. Show less

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  UST

  Jan 2022 - Aug 2023

  Smartsheet Support Technical Project Program management.• Strategically minded Project Management and Agile Professional with 12 years of Information Technology industry experience; and 4 years of Project Management experience in various IT Projects.• Web-based Software Development (No coding), Strong interpersonal and communication skills combined with a high-level commitment to the vision, strategy, and leadership. • Equally effective working, Individual contribution, and cooperation with others as Keen perception for extracting important data, solving problems, and implementing solutions.• Consistent track record of exceeding company goals. Strengths include: • Adaptive Project Planning, Agile Software Development, Business Process Mapping • Assigned to manage 17 strategic projects and 18 Scrum projects that will be the prototypes of the Project management standards; Software Asset Management, Excel ODBC, and Tableau data Refresh and Data backup and storing the copies into MS Teams channel. • Replaced MS Excel data to Smartsheet using import feature and managed with data cleansing activity and Dynamic created a Real-Time Dashboards of KPI’s which increased the speed of excel with advanced excel features.• Project Planning and Management: Work with Business Analysts (BAs) to define project scope and schedule; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects. • Team Management: Hold teams accountable for their commitments. Work with stakeholders and managers to remove roadblocks to their work. Assign capacity for new work. Manage stakeholder communications. • Process Management and Improvement: Evolve our processes to become more iterative by implementing appropriate best practices from agile Project Management. Show less

  • Technical Project / Program Management Office

    Jan 2022 - Aug 2023

  • Lead I - Software Engineering

    Jan 2022 - Oct 2022
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  Applied Materials

  Sept 2022 - now

  Information Technology Process Analyst

  Smartsheet Skills and Experience:•Enterprises Account Smartsheet Administration: Possess an in-depth understanding of Smartsheet from an administration level, With over 5 years of experience, I effectively support, configure, execute changes, and develop reports.•Workflow Development: Proficiently create end-to-end workflows tailored to specific audiences, generating forms, automation, reports, and dashboards.•Data Visualization: Demonstrated ability to transform complex concepts into easily understandable visual assets such as graphs, charts, and visual graphics.•User License & Permissions Management: Proficiently manage user licenses and permissions, ensuring secure and tailored access to resources.•User Group Management: Efficiently manage user groups and permissions, ensuring secure and tailored access to user groups.•Dashboard Design: Design and construct customized dashboards, serving internal and external stakeholders across diverse business areas, including Technology, PMO, HR, and more.•Work Management Templates: Innovate efficient work management templates to optimize processes and enhance overall productivity.•End User Support & Training: Provide comprehensive end-user support and training to empower users to unlock the full potential of available tools.•Connector Management: Experience in ODBC, WDC for Tableau and Excel, Jira connector, enabling seamless integration and enhancing cross-functional collaboration.•Tool Training: Deliver training sessions to equip clients with the skills to communicate ideas effectively, making concepts more accessible and appealing.•Organizational Skills: Strong organizational and time management skills enable me to manage multiple projects and priorities under demanding deadlines.•Admin Center Proficiency: Strong expertise in administering Smartsheet, including Enterprise Administrator Center functions, reporting, and dashboard management. Show less