Stephanie Parish

Experience

• 

  Pump It Up

  Jul 2011 - May 2016

  Shift Manager

  -Interviewed, hired, and trained 100+ event attendants and coordinators.-Completed weekly inventory of 200+ assets and completed orders for refills as necessary.-Handled cash deposits at the end of each day.-Completed weekly schedules for attendants and coordinators to cover event needs.-Answered front desk phone for customer inquiries and created new event reservations as necessary.-Maintained daily cash drawer and Point of Sale/Reservation System.-Took credit card payments for event reservation and for full payment of events and parties.-Coordinated up to 25 events per weekend with 50+ attendees each event.-Social Media content creation for Facebook and Instagram.-Created email template items for bi-weekly email blast to subscribers. Show less

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  Delaware North

  May 2016 - Feb 2017

  Guest Operations Intern

  -Assisted with managing 50+ associates in a large-scale operation on a daily basis including opening of the complex and closing for the day.-Collaborated with Director of Environmental, Health and Safety on Hurricane Preparedness documents and checklists.-Created SmartSheet checklist for better access for management team in Hurricane Preparedness.-Tracked inventory of 500+ assets within the department by completing weekly inventory at the end of each week.-Responded to guest inquiries on day of visit and through post-visit surveys.-Ensured ultimate satisfaction for guests with complaints using the company service recovery initiative "SERVE". Show less

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  Delaware North

  Apr 2017 - Apr 2020

  -Analyze data on social media reviews from TripAdvisor and Google Business and complete weekly reports.-Respond to weekly Google Business and TripAdvisor reviews directly.-Respond to daily Contact Us inquiries submitted through company website.-Validate associates on their customer service skills daily and provide weekly incentives in accomplishing goals.-Research methods to improve the overall guest experience all the way from website accessibility through their entire day (including food and retail locations, shows and exhibits).-Overlooked the ADA accessibility of the complex including the yearly Autism training and researching new methods to improve the overall accessibility of the park. -Lead project coordinator for the complex becoming a Certified Autism Center with the International Board of Credentialing and Continuing Education Standards.-Assisted the Operations Department with a Guest Assistance Program to better serve guests with disabilities.-Inquired about possible additions of products that would better assist guests with hearing and visual disabilities.-Enhance company moral among front line staff and leadership team with monthly employee appreciation events such as Supernova (employee) of the Month and Leader (manager) of the Quarter.-Coordinated yearly celebration breakfast for all Supernovas (employee) of the Month and Leaders of the Quarter.-Support daily operation with tasks such as but not limited to: responding to service recovery issues, customer service inquiries (lost and found, basic questions)-Complete daily upload of required contract documents for NASA into SharePoint-Assisted with daily operation of the park including the front entrance area with ticket sales, reservation pick up and guest service inquiries. Show less -Managed 50+ associates in a large-scale operation on a daily basis including opening of the complex and closing for the day.-Assisted with on-the-job training and on-boarding of new associates with the coaching of new initiatives and programs.-Supported daily operation with tasks such as but not limited to: incident response, service recovery within the park and through Contact Us inquiries, equipment checklists, and facility walkdowns.-Assisted with configuration for front entrance systems and roll-out of new ticketing system with Gateway Ticketing.-Attended weekly meetings and scheduled roll-outs for new systems to better serve the guest experience.-Confirmed event operations for the week and made sure staffing requirements were up to date.-Tracked inventory of 500+ assets within the department by completing weekly inventory at the end of each week.-Managed WB Mason supply orders for the Operations Department.-Uploaded NASA reports daily into SharePoint.-Updated Standard Operating Procedures (SOP's) as necessary with policy changes and updates. Show less -Managed 50+ associates in a large-scale operation on a daily basis including opening of the complex and closing for the day.-Maintained Standard Operating Procedures (SOP's) for all exhibits and attractions to make sure all policies and procedures were up to date.-Coordinated an Autism Awareness 3 hour Training and Certification program for 300 associates.-Ensured associates had updated information on new policies and procedures.-Tracked inventory of 500+ assets within the department by completing weekly inventory at the end of each week.-Tracked training of the Payment Card Industry (PCI) for 300+ associates. Show less

  • GuestPath Administrator

    Jan 2020 - Apr 2020

  • Guest Operations Manager

    Jun 2018 - Jan 2020

  • Guest Service Supervisor

    Apr 2017 - Jun 2018
• 

  815south

  Sept 2020 - Jan 2021

  Social Media and Community Management Intern

  - Analyze data, complete daily reports on community engagement within Facebook community, and manage onboarding and participation of new members.- Support daily operation with tasks such as but not limited to: community management, daily social media posts, and social media interactions management.- Assist with daily check in on active members within community.

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  Delaware North

  May 2021 - now

  • Guest Operations Manager

    Mar 2022 - now

  • Education Operations Manager

    May 2021 - Apr 2022