Kgopotso Mongale

Experience

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  MetaWEAVE

  Oct 2005 - Apr 2007

  Systems Engineer

  • Facilitate requirements gathering workshops with business users• Document business requirements specifications and align them to business processes• Write technical and functional specifications to be used in developing the requirements• Develop/Implement a solution that is aligned with the business requirements• Draft test cases that will test system functionality and business processes• Document the newly implemented solution• Conduct training sessions with business users• Maintain, improve and optimize the system• Optimize Remedy systems to perform at their optimal عرض أقل

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  Digiterra

  May 2007 - Dec 2007

  Consultant

  • Process and system optimization• Develop WBT(Web Based Modules)/CBT(Computer Based Modules) for users• Develop and maintain monthly reports for Total SA’s management needed for decision making• Facilitate requirements gathering workshops with business users• Document business requirements specifications and align them to business processes• Write technical and functional specifications to be used in developing the requirements• Develop/Implement a solution that is aligned with business requirements• Draft test cases that will test system functionality and business processes• Implementation and maintenance of the helpdesk solution عرض أقل

• 

  SITA

  Jan 2008 - Jan 2009

  Systems Analyst Programmer

  • Facilitate requirements gathering workshops with business users• Document business requirements specifications and align them to business processes• Write technical and functional specifications to be used in developing the requirements• Develop/Implement a solution that is aligned with the business requirements• Draft test cases that will test system functionality and business processes• Document the newly implemented solution• Conduct training sessions with business users• Maintain, improve and optimize the system• Optimize Remedy systems to perform at their optimal عرض أقل

• 

  Column Technologies

  Feb 2009 - Jul 2010

  Consultant

  • Providing support to helpdesk agents• Implementing and maintaining helpdesk system• Developing monthly and weekly reports for management use• Process Mapping of current client helpdesk processes to ITIL aligned processes• Business Analysis• Incident, Problem, Change and Asset Management• Deploying ITSM(Information Technology Service Management) solutions developed on BMC Remedy Technology

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  Blue Turtle Technologies

  Jan 2010 - Jan 2014

  Remedy Consultant/Business Analyst

   Facilitate requirements gathering with the relevant stakeholders using different techniques Document business requirements specifications and align them to business processes Analyze gathered stakeholder’s requirements before drafting a technical and functional specification to avoid and eliminate overlaps Prioritize requirements using different techniques Write technical and functional specifications to be used in developing the requirements Choosing the technology on which the solution will be developed on Provide support during the development of the solution to ensure that the solution addresses the initial business requirements identified Conduct risk and issue management during development of solution Maintain contact with the relevant stakeholders during the project lifecycle Manage expectations of stakeholders with regards to project deliverables Prevent delays during the lifecycle by implementing contingency plans Ensured standards applied during any project are in line with international standard(ITIL,COBIT etc) Draft test cases that will test system functionality and business processes Document the newly implemented solution Conduct training sessions with business users Streamline service delivery processes to ensure that they are efficient and effective Develop management reports for quick decision making Manage a team of developers and support staff Developed measurement metrics that was used to evaluate business performance VS industry benchmarks عرض أقل

• 

  SiSEKELA CONSULTING

  Jun 2018 - Jul 2022

  Senior Business Analyst

   Facilitate requirements gathering with the relevant stakeholders using different techniques Document business requirements specifications and align them to business processes Analyze gathered stakeholder’s requirements before drafting a technical and functional specification to avoid and eliminate overlaps Prioritize requirements using different techniques Write technical and functional specifications to be used in developing the requirements Choosing the technology on which the solution will be developed on Provide support during the development of the solution to ensure that the solution addresses the initial business requirements identified Conduct risk and issue management during development of solution Maintain contact with the relevant stakeholders during the project lifecycle Manage expectations of stakeholders with regards to project deliverables Prevent delays during the lifecycle by implementing contingency plans Ensured standards applied during any project are in line with international standard(ITIL,COBIT etc) Draft test cases that will test system functionality and business processes Document the newly implemented solution Conduct training sessions with business users Streamline service delivery processes to ensure that they are efficient and effective Develop management reports for quick decision making Manage a team of developers and support staff Developed measurement metrics that was used to evaluate business performance VS industry benchmarks عرض أقل

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  Rise Above Aviators

  Jan 2020 - now

  Treasurer

  Director of the Non Profit Company responsible for financial reporting and sponsorship/fund raising activities

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  FNB South Africa

  Jul 2022 - now

  Senior Business Analyst

  Participate in conceptualization, design and planning of projects for product house, business unit or segmentContribute to the development of a budget aligned to operational delivery plans, monitor effectiveness, and report on variancesDevelop, encourage and nurture collaborative relationships within FNB and/or across the FRGContinuously assess own performance, seek timely and clear feedback and request training where appropriateProvide subject matter expertise and thought leadership in area of expertiseDevelop new insights into situations and apply innovative solutions to make organizational improvementsEnsure compliance to legislative and audit requirements and adherence to relevant processesCompile reports that track progress and guide business to make informed decisionsProduce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standardsFocus on providing optimal services and improving service delivery processes to meet or exceed customer expectationsBuild working relationships across teams and functional lines to enhance work delivery, collaboration and innovationPrevent wastage and identify process improvements to contain and reduce costsImprove efficiencies by reviewing assigned business processes to identify and address operational, financial and technological risks عرض أقل