Joe Telles

Experience

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  University of Salford

  Jul 2000 - Jul 2015

  ★Key Achievements★Awarded Fellowship of The Higher Education Academy after submitting personal training and teaching methods for review and assessmentKey player within the Digital Skills Team – designing and rolling out face-to-face training on a major systems upgrade to over 1700 teaching staff within an eight week windowRecognised by UCISA at their ‘Best Practice’ Awards [2013] as ‘Highly Commended and showcased at Blackboard World users conventionSet up and administration of ‘App Swap Club’ to raise the profile of mobile technologies in the workplace Provided a supported environment to facilitate training to increase productivity and enhance teaching practice through innovative use of personal smart devices★Training★Formulating staff development programs in line with a solid understanding of organisational policies and objectives, balanced with the skill level of target audienceAnalysis of ad-hoc requests for training, conceiving tailor-made sessions for most appropriate delivery mediumOngoing review of training portfolio to ensure that all instruction and guidance is relevant and up-to-date★People★Providing support and training to university system users via multi-channel help-deskConstructing processes that flag up potential training issues and bridge training gaps to prevent pass-rate decline and avoid funding problemsManaging university Social Media accounts, responding to enquiries and providing information updates and posts via preferred Social Media platform★Planning★Combining the strengths, skills and experience of each team member and assigning tasks accordingly to maximise the effectiveness and speed of delivery of each training productParticipating in, and contributing to, weekly team meetings, taking note of department and organisation needs and providing progress reports on current and planned projects Show less Frontline support to student and academic users for virtual learning environment [Blackboard] providing configuration of content design and creation; deploying new technologies for learning; access rights and student registration | enrolment Design and delivery of bespoke training materials and sessions to small groups and one-to-oneCreating specific database driven content management systems from inception to live productExtensive software | hardware installation, configuration fault diagnosis and resolution and repair [Desktop and Mobile Computing]Web design and content authoring, accomplished user of Dreamweaver and FlashAudio recording, editing and mixing with professional hardware and PA systems Show less

  • Digital Skills Trainer

    Feb 2012 - Jul 2015

  • Curriculum Development Officer

    Jul 2000 - Jan 2012
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  Department for Work and Pensions (DWP)

  Aug 2016 - Aug 2020

  Executive Officer
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  The University of Salford

  Aug 2020 - now

  • Learning Technologist - Computer Science & Engineering

    Aug 2023 - now

  • Learning Technologist

    Aug 2020 - now