Moumita D.

Experience

• 

  Wipro Limited

  Sept 2017 - Mar 2018

  Logistics Co-ordinator

  - Created orders, invoices, and profit reports using SAP-SD software.- Directly communicated with clients via email in a timely and professional manner.

• 

  Groupon

  Jun 2018 - Sept 2020

  Customer Service Representative

  - Successfully supervised and guided a team of 20 individuals as an acting Team Lead, promoting productivity and fostering a positive work environment.- Promptly acknowledge and resolve customer complaints via email and chat support- Multitask efficiently across systems and tasks during customer interactions- Investigate and resolve customer queries independently within authorized limits- Contribute to process improvement and adhere to customer care procedures- Provide expert advice to frontline staff and support new hires- Handle legal complaints and manager escalations for timely resolution- Review tickets, monitor fraud-related complaints, and address chargeback disputes- Collaborate with in-house teams and implement approved initiatives. Show less

• 

  Amazon

  Oct 2020 - Jul 2023

  - Provided detailed feedback on complex scenarios, offering insights to associates and management.- Ensured accuracy in audits, identified improvement areas, and collaborated with teams to enhance performance.- Analyzed data to track trends and shared insights with leadership for strategic decisions.- Managed escalations related to HR associate treatment and conducted training to boost team skills.- Led teams of 20–30, ensuring process knowledge and high performance.- Utilized tools like Connect, Panorama, Knowledge Base, MyTime, DALI, Quip, Asana, and others to optimize HR processes. Show less - Served as the main contact for employee queries via phone, email, tickets, and HR case systems.- Supported new hire onboarding with mentorship and guidance for seamless integration.- Assisted team members in understanding policies, fostering a collaborative environment.- Facilitated documentation needs such as verification, visa, and reference letters.- Conducted background checks for current and former employees.- Managed timecard corrections, compensation, and benefits-related tasks.- Handled professional tax, tax proofs, and income tax queries.- Administered benefits including NPS, PF, VPF, and various insurance plans.- Guided employees through COVID-19 support requests and travel accommodations.- Oversaw referral bonuses, exit formalities, and other HR processes. Show less

  • Quality Analyst - Human Resources Shared Services

    Jul 2022 - Jul 2023

  • Senior Associate - Human Resources Shared Services

    Oct 2020 - Jul 2022
• 

  Kaseya

  Oct 2023 - now

  HR Professional Shared Services

  - Global Offer & HR Documentation Management: Issued offer letters and managed HR documents across 10+ countries including contractor offers, promotions, and title/comp changes. - Employee Lifecycle Transactions: Oversaw hire-to-retire processes including onboarding, LOAs, relocations, contractor-to-FTE conversions, and separations. - Ticket Resolution & SLA Compliance: Dealt with tickets in VOREX with 95% SLA compliance, covering WFH, org changes, background checks, and data updates. - Audit & Data Accuracy: Conducted audits across BambooHR and VOREX with 98% accuracy, ensuring integrity in new hire, termination, and PTO records. - Global Reporting: Delivered recurring dashboards and reports for HRBPs, payroll, and leadership, supporting compliance and decision-making. - Compliance & Documentation: Ensured timely completion of I-9 uploads, NDAs, equity signatures, and separation documents post-merger. - Automation Initiatives: Implemented automated workflows for birthdays and service anniversaries, reducing manual effort significantly. - SOP & Template Standardization: Created and standardized HR SOPs and templates across global entities, enhancing consistency. - Poland-Specific HR Support: Managed Poland’s full-time and B2B offers, onboarding, PESEL collection, contract extensions, leave of absence.- HR Special Projects: Supported global BGV compliance, Day 1 access, and data integrity for new hires, while contributing to HR transformation initiatives.- Utilized tools like ADP, BambooHR, Vorex, HRSS, Autotask Show less