Thomas Yim

Experience

• 

  Charitableway

  Jan 1999 - Jan 2001

  Web Software Engineer
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  Chemtracker Technologies

  Jan 2001 - Jan 2002

  Software Engineer
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  Sun Microsystems

  Jan 2002 - Jan 2002

  Software Developer
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  San Jose State University, Professional Development Center

  Dec 2002 - Sept 2005

  Instructor

  - Part-time faculty member- Taught Introductory courses in Java, Javascript, and J2EE (JSP/Servlet/EJB) to working professionals

• 

  Jway Group

  Jan 2003 - Jul 2004

  Web Engineer
• 

  Cisco Systems

  Aug 2004 - Nov 2005

  Technical Project Lead/Project Manager

  • Led a team of developers in designing, developing, and supporting multiple web based applications and operational initiatives for the Cisco Networking Academy• Successfully managed numerous releases of business critical applications for 4 consecutive quarters• Performed resource capacity estimation, project prioritization, and developed detailed project plan• Led requirement gathering meetings with stakeholders and technical design sessions with developers• Created development and coding standards for local and remote teams• Developed capacity projections and weekly status metrics for upper management Show less

• 

  PayPal

  Nov 2005 - Apr 2024

  I oversee a spectrum of Merchant enabling initiatives, including Merchant & Partner Onboarding, Merchant Servicing, and Merchant Reporting. My primary responsibility is to drive portfolio teams in establishing roadmaps through quarterly planning processes and ensuring successful execution.Key accomplishments include:* Spearheading the launch of Partner Merchant Onboarding solutions for AliExpress and Facebook integrations.* Introducing the MVP version of the Partner Portal, a self-service dashboard empowering Partners to manage their businesses efficiently, from merchant onboarding status to transaction details.* Launching the Merchant Self-Service Account Linking feature to General Availability (GA), empowering merchants to autonomously link accounts within their organizational structure with PayPal.* Overhauling the request intake process for portfolio teams, resulting in enhanced transparency of capacity utilization and a threefold reduction in escalations. Show less My primary focus revolved around delivering products and solutions for both Consumer and Merchant organizations. Additionally, I was entrusted with the role of being one of the Change Agents to drive Agile/Scrum Adoption within the Merchant organization.Key accomplishments include:* Releasing enhancements in the PayPal Here (PPH) Onboarding flow, surpassing the initial target conversion rate of 70%.* Successfully delivering an API-based Onboarding solution for Etsy integration with PayPal, resulting in over 1 million account creations.* Leading the launch of the PayPal Consumer website (paypal.com) redesign across the US and four other countries within a tight timeframe of 90 days.* Spearheading the launch of eBay Mobile Checkout, which contributed to over 70% of mobile revenue.* Pioneering the release of the first PayPal Mobile iPhone and Android P2P app, and Mobile SDK.* Driving the successful adoption of Agile/Scrum practices across 10+ scrum teams. Show less

  • Senior Program Manager

    Oct 2016 - Apr 2024

  • Technical Program Manager

    Apr 2007 - Sept 2016

  • Web Development Lead

    Nov 2005 - Mar 2007
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  JPMorgan Chase & Co.

  May 2024 - now

  Vice President - Lead Technical Program Manager