Shady Mahmoud Abd Al Rouf

Experience

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  Kemet for airport suppliers

  Aug 2013 - Jun 2014

  Site communication engineer

  ● Supply and install of baggage handling sys. And passenger boarding bridge (the integration between the systems (networked system).● IBAP (international Baghdad airport ) install and maintain the infrastructure of the light current system (Data network ,Voice network ).● Supply and install a communication lab instruments by LABVOLT (networking and integration with the communication system) .● Maintenance of VHF-UHF instruments by PARK AIR all Over Baghdad.

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  National telecomunication insitiute

  Sept 2014 - Feb 2015

  Voip Engineer scolarship

  ● Cabling a Network and Basic Router Configuration. ● Basic switch configuration and Routing Protocols Configuration on Cisco and Huawei Routers and Switches (HCNA).● VoIP Gateway Configuration (FXS).● VoIP Gateway Configuration (E1).● VoIP Gateway Configuration (E&M). ● Gatekeeper Configuration (Cisco 2800 Router). ● VoIP Gateway Configuration (Cisco Routers). IP- phones configuration and Features. ● MGCP Message Analysis (Cisco 2800 Router & Call Manager v8.6). ● SIP Message Analysis (Cisco Call Manager v.8.6 & Cisco IP Phone). ● Cisco Unified Communications systems overview and administration (CUCM). ● AVAYA Unified Communications systems overview administration and Features.● Voice mail integration with cisco unity connection (CUC).● Asterisk Configuration. عرض أقل

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  TE-data

  Jan 2015 - Feb 2015

  On Job training as (voice network engineer)

  Department: Telecommunication (Operation).Introduction about Avaya Portfolio.Overview on Contact Center Application (CMS,CTI,I-Listen,Witness)Overview on Avaya Aura Communication Manager Fundamental.Overview on Basic Admin and Configuration. Overview on Maintenance and Troubleshooting.

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  Orange

  Jan 2015 - Jan 2015

  Engineering Trainee

  ● softskills● network training ● english

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  IHG Hotels & Resorts

  Mar 2015 - Mar 2016

  IT coordinator

  - Supervision and full ownership of 5 hotel systems- First line operations Team Lead support for all hardware and software problems reported, documenting problems and solutions as required.- Provides assistance or training to end users when required on the assigned hardware and applicable software.- Ensures closure of assigned Fault Resolution calls within the required SLA. - Escalate and route complex or unsolved problems to second level support specialists.- FBM material system, Active directory and domain controllers, micros systems support and Google email systems- Manuals and documentations- Risk management and disaster recovery- Perform new installations and updates for all IT equipment, including desktops, laptops, printers, etc.- Assist in I.T guests services where required.- Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and relocation are made when necessary and as required.- Ensure compliance with established procedures, systems security, availability, internal controls and organization standards.- Executes change control work orders as assigned within the required SLA.- Ensures maximum stability of IT facility infrastructure components by performing systems maintenance tasks.- Ensures appropriate execution on projects based on defined deliverable, Assist on projects or special tasks as assigned.- Contributes to the Continuous Improvement of operational policies & procedures. Identify opportunities and recommend solutions that will enhance or improve current business processes. عرض أقل

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  SmartNet

  Jan 2016 - Aug 2016

  Network Engineer
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  Raya Information Technology

  Aug 2016 - Aug 2018

  Senior Voice Engineer

  I’m tasked with the full delivery of Cisco Collaborations Solutions and Products throughout the entire project life cycle, Architecture, through design, implementation and support. Also training for customer on new Cisco technology.++ highlights and experiences include:- Implement and Support Complete Collaboration Solution include CUCM, CUC, IM&P, UCCX, Cisco IP Phones, and Jabber For Windows and Android.- Implement and Support Complete Video Conference Solution include Telepresence Servers, Conductors, Cisco Meeting Server (CMS), Cisco WebEx (CWMS) , Expressway C&E, and Telepresence endpoints.- Configure advanced Collaboration features like Extension Mobility, integration CUC with Exchange, Mobile Remote Access (MRA), CAC, and AAR .- Implement, and Support of H323, MGCP, SIP Gateways, Global +E164 Dial Plan Design and Transformation. Configure DID, DOD, Digit Manipulation. SRST and ESRST on Branch's.- Implement and Support CME, CME features as COR,Caller ID, Dial-Peers.- Implement Cisco Spark solutions. عرض أقل

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  BMB

  Aug 2018 - Apr 2020

  Senior UC engineer

  I’m tasked with the full delivery of Cisco Collaborations Solutions and Products throughout the entire project life cycle, Architecture, through design, implementation and support. Also training for customer on new Cisco technology.++ highlights and experiences include:- Implement and Support Complete Collaboration Solution include CUCM, CUC, IM&P, UCCX, Cisco IP Phones, and Jabber For Windows and Android.- Implement and Support Complete Video Conference Solution include Telepresence Servers, Conductors, Cisco Meeting Server (CMS), Cisco WebEx (CWMS) , Expressway C&E, and Telepresence endpoints.- Configure advanced Collaboration features like Extension Mobility, integration CUC with Exchange, Mobile Remote Access (MRA), CAC, and AAR .- Implement, and Support of H323, MGCP, SIP Gateways, Global +E164 Dial Plan Design and Transformation. Configure DID, DOD, Digit Manipulation. SRST and ESRST on Branch's.- Implement and Support CME, CME features as COR,Caller ID, Dial-Peers.- Implement Cisco Spark solutions.- Implement zoom call recording عرض أقل

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  Raya Information Technology

  Apr 2020 - now

  I’m tasked with the full delivery of Cisco Collaborations Solutions and Products throughout the entire project life cycle, Architecture, through design, implementation and support. Also training for customer on new Cisco technology.++ highlights and experiences include:- Implement and Support Complete Cloud Collaboration Solution include Webex calling and Webex Contact center.- Implement and Support Complete Collaboration Solution include CUCM, SME,CUC, IM&P, UCCX, Cisco IP Phones,Jabber and Webex app.- Implement and Support Complete Video Conference Solution include Telepresence Servers, Conductors, Cisco Meeting Server (CMS), Cisco WebEx (CWMS) , Expressway C&E, and Telepresence endpoints.- Configure advanced Collaboration features like Extension Mobility, integration CUC with Exchange, Mobile Remote Access (MRA), CAC, and AAR .- Implement, and Support of H323, MGCP, SIP Gateways, Global +E164 Dial Plan Design and Transformation. Configure DID, DOD, Digit Manipulation. SRST and ESRST on Branch's.- Implement and Support CME, CME features as COR,Caller ID, Dial-Peers.- Implement Eleveo call recording عرض أقل

  • Information Technology Consultant

    Jan 2023 - now

  • Information Technology Team Lead

    Apr 2020 - Dec 2022