Suhairul Kamaruddin

Experience

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  HeiTech Padu Berhad

  Jan 2005 - Jun 2005

  Internship Student

  Provisioning X.25 and Frame Relay ports for customers and assisting Tier 3 Network Engineers on day-to-day tasks

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  VADS Berhad

  Jul 2007 - Apr 2009

  Customer Service Engineer

  - Isolation of Network issues related to physical/cabling towards the routing of network traffic, this is for the Sonet Backbone on TM Direct Network- Isolation of Network issues related to physical/cabling towards the routing of network traffic,from fractional E1 up to STM-64 for partner circuit that terminates on VADS building in Taman Tun Dr Ismail and ATT PoP at CSF Building, Cyberjaya.-ensuring the access providers is meeting target SLA for circuit issues from reporting until resolve.- Dispatching On-site tech and advising steps to be taken to resolve network outage- Cisco GSR's and Tellabs equipment spares management-performing remote-hands-support for partners PoP hosted on VADS building such as Singtel, AT&T Malaysia, Verizon, BT, Tata Communications, Orange Business. Show less

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  Telekom Malaysia

  Apr 2009 - Apr 2011

  Assistant Manager, Global Service Assurance

  - Lead the Subject Matter Expert (SME) team and provide training to the SME and normal staff towards better assurance for network outages.- identify , highlight , provide and present solution for current and future process that need to be improved according to business needs.- Provide next action plan for chronic network outages and provide assistance to the Operation Managers and Assistant General Manager- As a 24x7 On-Standby field technician in case dispatch to the Point-Of-Presence (PoP) needed. this includes DACS patch panel on AT&T Malaysia -Provide analysis of the network test result according to the case-by-case basis, this in according to the from the Fractional E1 until STM-64, test also include Metro-E, MPLS transports.-analyze, identify, suggest and perform configuration changes on the Managed Routers on the CISCO and 3COM platform for the business customers according to customer business needs.-present test suggestion to business customers when need arises. Show less

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  AT&T

  May 2011 - Mar 2025

  Primary:- work on high priority and/or escalated troubles.-assisting the team leads as Shift leads to accept, evaluate and managing internal and external customer escalation and as an acting team leads whenever there is no team leads availableprovide assistance to Operation Managers toward allocating workforce resources when needed.-provide next action plan towards resolution of network outages and provide assurance to customers. Secondary:-Accept, evaluate and provide fault isolation and Followup on network outages accordingly-Provide skillset training for the new joiners.-Coaching Subject Matter Expert colleague and other teammates according to Business needs and changes- Be the first to test and evaluate business changes according to the management direction.-Performing Damage control if there is no currently available solution on the network outage. Show less

  • Specialist, Access Intervention Management & Executive Escalation

    Apr 2018 - Mar 2025

  • Network Controller Tier 2

    Aug 2012 - Mar 2018

  • Network Analyst II

    May 2011 - Aug 2012
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  PRIVASIA Technology Berhad

  Apr 2025 - now

  Network Engineer

  - prepare and process change requests.- on site work with configuration and troubleshooting of network / service outage- Provide technical advice for projects involving network.