Thiago F.

Experience

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  A.P. Moller - Maersk

  Mar 2019 - Jun 2020

  Finance Customer Relations

  • Responsible for the account receivable of the Brands: Maersk, Safmarine and Sealand. Collecting freight, local charges, demurrage, detention and extra charges, managing the portfolio of dunning no sales customers in the segmentation of freight forwarder.• Building strong relationship with customer, holding negotiations, aligning payment flows.• Keeping accounts under control and decreasing credits and overdue consistently.• Build and maintain a good relationship with the Stakeholders from Sales, Customer Service and Team at Manila.• Weekly escalations of accounts overview and process reviewing.• Daily contact with our general services center at Manila, revising and aligning several process acting in the root cause. Show less

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  CEVA Logistics

  Sept 2020 - Aug 2021

  •Align and manage a two costumers with a higher volume of shipments in retail trade portfolio by performing daily phone calls and emails exchanging information's along with worldwide origin offices.•Insert or create or request to origin offices the shipping instructions and then register in the matrix system.•Perform the tracking of the cargo in all carriers websites and keep in contact with carriers to ensure that all the shipment documentation is correctly issued at origin or destination.•Issue and send to billing process all cargo import costs and local fees according to the cargo type and arrival date. Show less

  • Customer Care Assistant - Import

    Dec 2020 - Aug 2021

  • Internacional Trade Assistant - Export

    Sept 2020 - Dec 2020
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  CMA CGM

  Sept 2021 - now

  - Assist and coordinate customers through phone calls in order to decrease their overdue and perform freight releases.- Manage and update all credit status internal information related to customer with special payments conditions.- Support to identificate any unapplied amounts in customers account.- Provide support in amounts recognition through different portfolios.- Include and remove customers through legal analysis.- Analyze and continue credit agreement files process in order to get customers signatures from ECSA scope. Show less

  • Collections Associate

    Dec 2022 - now

  • Finances Accounts Receivables Analyst

    Sept 2021 - Dec 2022