Joseph Moisica

Experience

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  Ball State University

  Aug 2012 - May 2016

  Student
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  Fort Wayne Children's Zoo

  May 2014 - Aug 2015

  Culinary Staff and Carts Supervisor

  · Worked independently to manage employees’ day-to-day activities· Communicated with management to assist in park operation· Organized daily reports and information· Regularly interacted with guests and provided customer care· Quickly applied learned information to daily operation strategies

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  The Orthopedic Hospital

  Aug 2016 - Jan 2019

  Surgery PCA

  · Succeeded in fast-paced environments when handling traumas and heart failures· Promoted to lead PCA – oversaw hiring, training, and daily managing of eight other PCAs· Wrote technical reports/manuals for staff training on certain medical devices· Overcame an extensive learning curve to excel at this position· Responsible for unwavering patient care, both in and out of the operating room· Worked as a team player with nurses, surgery techs, physicians, and hospital employees· Consistently applied problem solving skills to issues before, during, and after surgery· Identified multiple areas of weakness in the department and provided unique solutions· Multitasked between the needs of surgeons, nurses, and patients between eleven operating rooms· Worked cross-functionally in different areas of the hospital Show less

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  Shipt

  Apr 2017 - Dec 2020

  Personal Grocery Shopper

  · Personally shopped and delivered grocery orders for Shipt members in the Fort Wayne metro· Organized and prioritized scheduled “shops” to ensure accurate, awesome, and on-time deliveries· Utilized extreme attention to detail while choosing requested items and shopping/delivering multiple orders at once· Repeatedly interacted with members while shopping (through text/phone) and while delivering (in person) to provide friendly customer service· Maintained a 4.9/5 shopper rating to ensure satisfied customers and ability to continue receiving orders· Created a metro-specific shopper support program for new shoppers desiring extra information prior to, or shortly after, their first shops Show less

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  Locked Up Fort Wayne - Escape Room Experience

  Jun 2018 - now

  Manager

  - Maintains employee work schedules to ensure appropriate staffing- Answers phone calls and emails to respond to customer inquiries in an efficient and professional manner- Delegates normal work duties to self and employees to maintain a healthy and clean work environment- Demonstrates exceptional attention to detail when hosting groups at our experiences- Exhibits time management abilities when ensuring groups move through their game times efficiently and smoothly- Applies creative thinking and design when crafting new escape experiences Show less

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  White Lodging Services

  Feb 2019 - May 2022

  Manager - Conner's Kitchen + Bar
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  Marriott International

  Feb 2019 - now

  Guest Experience Manager - Conner's Kitchen + Bar