Srinivasan Gopalakrishnan

Experience

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  MMC INFOTECH SERVICES

  Jan 1997 - Jan 2010

  Manager

  Managing a team which handle Voice / Non Voice operations

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  MMC Infotech

  Feb 1997 - Apr 2012

  Manager Operations

  Played a significant role in:  Monitoring operational losses and frauds and minimized the same. Ensuring compliance with the preset guidelines. Setting out quality standards. Coordinating with internal auditors for conducting audits. Assessing risks, strengths and weakness while determining the business capabilities. Managing the due diligence process, conducted project, cash flow, feasibility and sensitivity analysis. Managing the entire gamut of process activities for obtaining the KYC documents from existing customer in line with RBI guidelines. Managing the Home / Mortgage Loan post sales / Pre credit process. Stellar role in delivering superlative results across the portfolio by offering unsecured loans, balance transfer, credit limit increase, card usage and promotions. Ensuring qualitative delivery to customers as per the product offerings with a consistent portfolio revenue increase of approximately 90 crores a month. Providing inputs to tap the customer segment with appropriate value added and time bound offerings thereby enhancing revenue from clients. Benchmarking and developing E-commerce Strategies for strengthening business Show less

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  Xerago

  May 2012 - Aug 2015

  Program Manager

  • Managing a team of 50 people in Marketing Automation team• Responsible for managing multiple projects / operations at the same time • Manage and support Campaign Management projects various brands like HDFC, Kotak, Axis bank.• Worked with a cross-departmental team, maintain and develop the master campaign calendar for all Marketing campaigns• Handled implementation / Upgrade / Migration campaign tools IBM Unica / SAS CI / Adobe campaign•Assure Organisational Process Assets are archived for future needs and reference • Work cooperatively with key team members, clients and vendors Show less

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  Xerago Analytics Solutions P Ltd

  Jan 2015 - Feb 2022

  Head Of Program Management
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  Marketing

  Feb 2022 - Oct 2023

  Associate Director of Implementation
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  Extendigo

  Feb 2023 - now

  Head of Operations

  Experienced GCC and captive center consultant with a proven track record of helping companies optimize their operations for cost-efficiency and growth. Skilled in project management, cost analysis, and team leadership. Passionate about helping businesses achieve their strategic goals through effective global sourcing strategies.

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  Xerago

  Feb 2023 - now

  General Manager, New Initiatives

  I have been at the forefront of driving innovation and shaping the future of our organization. In this role, I've been responsible for spearheading and managing a range of groundbreaking initiatives aimed at achieving our strategic objectives and ensuring our competitive edge in the market.