Jerrad Elzey

Experience

• 

  Circuit City

  Aug 2001 - Aug 2003

  Sales Specialist
• 

  Continental Airlines

  Feb 2006 - Oct 2008

  Flight Attendant

  Ensuring passenger safety, Inflight Sales of Alcohol and Duty Free Items, Maintaining customer satisfaction, Cash handling, Currency exchange

• 

  Wyndham Vacation Ownership

  Jan 2008 - Jan 2010

  Front Desk Operations Supervisor

  Employee Scheduling, Cash Handling, Optimizing guest satisfaction, Room assignments and inventory management, Revenue Management, housekeeping billing reconciliation reporting, Bank assignments, training of new associates and SOP compliance. Also ensuring to maintain inter-departmental communications and follow up for employee retention and overall guest fulfillment.

• 

  YMCA of Greater Providence

  Jul 2013 - Dec 2014

  Executive Assistant

  Managing complex schedule for the CEO including meetings and travel, responsible for association social media sites and association website, taking meeting minutes, preparing correspondence and prioritizing items that need attention. Responsible for building board books, completing expense reports, submitting billing information, catering, and office supply inventroy/ordering.

• 

  Camelback Resort

  Jul 2015 - May 2016

  Night Auditor

  Responsible for the reviewing the day's business and being available to serve the overnight needs of guests. Ensuring the accuracy of the guest ledger, making sure all guests have checked out at the appropriate time and gathering all paperwork necessary to successfully complete the daily audit. When not performing audit duties, responsible for performing front desk functions including check-in, check-out, making reservations, handling guest complaints and room assignments.

• 

  Petz Enterprises

  Dec 2016 - Mar 2017

  Application Support Technician
• 

  AdventHealth

  Mar 2017 - Mar 2018

  Service Desk Analyst - Tier 2
• 

  Intermountain Health

  May 2018 - now

  System Support Technician