Katelyn Forte

Experience

• 

  Fox and Hound

  Jan 2015 - Jan 2016

  Hostess
• 

  Bettaway

  May 2016 - Apr 2019

  • Promoted to oversee accessorial charges and documentation within the invoicing group.• Acted as a liaison between carriers and customers to communicate proactively to resolve shipment issues promptly.• Created reports to notify customers of any overage, shortage or damage discrepancies in a shipment. Including photos, paperwork, and detailed plan to resolve issues. Coordinated 1,000+ routes, ensuring appointments were met and carriers arrived and delivered on time.Resolved problems under highly time-sensitive scenarios to avoid missing deliveries and conflicting schedules.

  • Accessorial Specialist

    Nov 2018 - Apr 2019

  • Logistics Scheduler

    May 2016 - Nov 2018
• 

  FAMOUS DAVES BBQ

  May 2016 - Sept 2017

  Server
• 

  Feldscher Horwitz Public Relations

  Sept 2017 - Dec 2017

  Intern

  Developed pitches and press releases to secure relevant press coverage for a portfolio of clients.Produced and managed content for client’s social media pages.Created and maintained lists of media contacts, currently used company-wide.Created custom clips, showcasing public relations coverage to clients.

• 

  Bracco

  Apr 2019 - Jan 2020

  Customer Service Representative

  • Answers an average of 200 customer emails per day. Process orders and returns, handling product inquiries and addressing customer inquiries and complaints.• Manages the global customer support email and delegate certain customer inquiries to specific teams. • Determine inventory availability to communicate with customers.• Plan and coordinate product shipments based on customer priority and urgency.

• 

  KA Creative

  Nov 2019 - Jan 2021

  Account Manager
• 

  VOESH

  Mar 2020 - now

  • Social Media Manager

    Oct 2022 - now

  • Social Media Coordinator

    Dec 2021 - Oct 2022

  • Brand Marketing Coordinator

    Mar 2020 - Dec 2021