Christie De Ruig

Experience

• 

  Investec

  Sept 2010 - Sept 2011

  Team Leader, Client Support Center, Private Bank

  I was employed as a Team Leader at Investec Private Bank Client Support Centre in January 2011, 4 months after joining the team as a consultant. This team consisted of 30 consultants. My core responsibility was the operational support of Investec Private Bank outside business hours. This consisted of: recruitment of consultants, monthly key performance indicator reviews, people development, forecasting, client service, process enhancements, budget management, payroll, twenty-four hour standby, high level incident escalations and weekly reporting. Show less

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  Social Click.

  Jun 2011 - Jan 2013

  Director

  In June 2011 I started Social Click, a social media marketing company.I provided digital services on the following social media platforms: Facebook, Twitter, LinkedIn, Pinterest, WordPress, as well as paid media advertising on these platforms. Although I have closed the business I gained valuable experience in the following: sales, complaints management, acquiring clients, copy writing, Facebook app development, content management, lead generation, brand development, analytics, social media marketing strategy as well as strategic marketing. The clients that I provided services for were: BYS cosmetics, Ralo Cosmetics, American Piercing Systems – Studex, Avianto, Jelliweb and Tegan Smith Photography. Show less

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  Artifact Advertising

  Oct 2012 - Mar 2014

  Social Media Specialist

  - Social media strategy- Strategic marketing- Reporting- Performance analytics- Content management- Creative briefing- Complaints management- Client service- Sales- Client retention and relationshipWhile in this role I managed the following client accounts: Nissan South Africa, Cinema Nouveau, Ster-Kinekor and Disney Africa.

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  Investec

  Apr 2014 - now

  Currency trading and sales, for Investec's Private Banking client base. Looking after all things digital marketing for Investec's corporate client segment: strategy, content, digital platforms, systems integration, lead attribution, budgeting, LinkedIn training for employees, campaign execution, reporting and analytics. Responsible for the content and channel strategy across LinkedIn, Facebook, Twitter and Instagram for Investec CIB- Social media content, execution, analytics and reporting- Adobe analytics reporting- Adobe experience manager creation - Social media insights and innovation- LinkedIn training- Implementation of the adoption of LinkedIn internally - Community management- Social media analytics and insights- Social media training- Social paid media/advertising- Social media crisis management- Social media strategy My core responsibility over this time was to lead the UK Banking Operations Team and following that, to lead the UK Client Support Center Team. My responsibilities included: recruitment of consultants/bankers, monthly key performance indicator reviews, training, people development, system and process enhancement, capacity forecasting, budget management, high level incident escalations and weekly performance reporting.

  • Treasury Sales Dealer

    Mar 2024 - now

  • Senior Digital Brand Manager

    Apr 2021 - Mar 2024

  • Social Media and Content Manager

    Oct 2018 - Apr 2021

  • Social Media Specialist

    Jun 2016 - Oct 2018

  • Team Leader, UK Banking

    Apr 2014 - Jun 2016